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ALCOR'S WHITE PAPERS

Intelligent Customer Service with ServiceNow® CSM

In this paper, we will have a look at the difference between CRM and Customer Service, how the rules of customer service are changing in today's digital world, why businesses need to start thinking beyond a traditional CRM and offer

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    • Automated Employee Appreciation: A Blueprint to Organizational Success
      Automated Employee Appreciation: A Blueprint to Organizational Success

      Having a digital employee appreciation platform can add permanence to praise in the workplac...

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    • Delivering Maximum Value for Service Delivery in a Multi-Supplier Ecosystem
      Delivering Maximum Value for Service Delivery in a

      Alcor understands and acknowledges that the size of each organization fits all SIAM models after suc...

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    • Architecting For The Cloud | AWS Best Practices
      Architecting For The Cloud | AWS Best Practices

      Amalgamating resources, technical expertise and industry knowledge of Alcor and AWS, and delivering ...

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    • Activate your 360° GRC Solution with ServiceNow®
      Activate your 360° GRC Solution with ServiceNow®

      Alcor's GRC services assist clients in developing, implementing and managing a GRC framework. We hel...

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    • ServiceNow® Vulnerability Response And Management
      ServiceNow® Vulnerability Response And Management

      Rigor, mathematics, process and integration are at the heart of security engineering and analysis. T...

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    • The Modern Customer Service is Proactive and Connected – Are You Prepared?
      The Modern Customer Service is Proactive and Connected

      Superior customer service is one of the most critical competitive advantages for any company. Compan...

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