DevOps - The DevOps Toolchain Application is a bi-directional integration designed and built between ServiceNow®, xMatters®, Slack® and StatusPage® providing instant communication of evident information with distinct users having a distributed process across different tools. The application allows for seamless control of information exchange between the various tools used to create, manage, and track incident ticket information.
There are no pre-requisite system requirements.
Adding content to the para: The toolchain exchanges ticket data between ServiceNow and xMatters. From there, the xMatters will establish a connection to a Slack channel and to a Status Page event. The level and direction of data exchanged categorizes the integration as uni-directional or bi-directional. Customer processes and business requirements define the parameters in which the exchange happens.
The toolchain exchanges ticket data between ServiceNow and xMatters. From there, the xMatters will establish a connection to a Slack channel and to a Status Page event. The level and direction of data exchanged categorizes the integration as uni-directional or bi-directional. Customer processes and business requirements define the parameters in which the exchange happens.
Establishing a ticket number that provides a unique identifier between systems
Synchronizing systems to trigger notifications
Transforming data for uniform processing
Tracking ticket activity for accurate reporting
If your organization is already using ServiceNow®, you can install this product in the matters of minutes and enjoy the full benefits of tracking your access roles seamlessly.
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