Field Service Management - Alcor Solutions, Inc.

Overview

End-To-End Business Management At Alcor

Organizations today find it complex to efficiently manage field force operationally.Many field service organizationshave limited insights into their customers’ on-site equipment, which makes it difficult to monitor performance or ensure regular maintenance is done to head off potential issues. These manual processes and information silos need to be modernized if field service is to deliver seamless customer experiences.

Features

Key Features

Efficiently manage technicians and tasks based on location

Assigned/unassigned tasks can be viewed, and task routes can be optimized using maps in field service
Drag and drop work assignments based on proximity, availability and skills

Tasks can be dragged and dropped to agents using Central Dispatch
Empower technicians with an optimized mobile application

Tasks can be accepted, rejected, or displayed and work time can be tracked using Field Service mobile application
Improve insights with reporting and dashboard

Scorecards and underlying operational records can be accessed using reports and dashboards

KEY CAPABILITIES

Alcor’s Wide Range Of Capabilities

Dynamic Scheduling
Dispatcher Workspace
Field Service Contractor Management
Mobile Agent
Planned Maintenance
Virtual Agent
Continual Improvemet Management
Predictive Intelligence
Performance Analytic
Asset and Cost Management
Capacity
and Reservations
Management

BENEFITS

Empower Users like never before!

Complete work the first time 1
Solving problems permanently through integrated field service, knowledge sharing, product improvement and process changes.
Maximize Uptime 2
Automating services and publish as catalogue items for self-serve.
Improve Efficiency 3
Driving continuous improvement in service commitments.

ALCOR'S TESTIMONIAL

Customers Speak

"I just wanted to share a quick note and let you know that you guys do a really good job. I'm glad I decided to work with you. It's really great how easy your websites are to update and manage. I never have any problem at all".

Head of Operations,
IT Infrastructure, Japan

"I have associated with Alcor for some time now, and I am glad to let you know that it has been one of the best decisions for our organization. You have done a great work with the website".

IT Director,
Healthcare, USA