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Lead technology assessment of current monitoring tools and support teams
Leverage CMDB and CSDM for initial phase to begin service mapping
Implement and set up event management plugin and integrations
Provide assessment of current application landscape, service owners and use cases
Draft recommendations and roadmap for implementation and roll out
Implement operational intelligence
Propose a target state architecture and scope for incident, problem, change
Identify common incidents and opportunities for operational intelligence automation
Set up event workspace, and engage NOC
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Visibility to what is running in the cloud/data centers and supporting the business services.Multiple tools in the industry and in IT supports these in silo fashion, with littleintegration across the systems to show the true picture of the business impact when there are IT issues (performance, patches, changes, and upgrades)
Configuration Management Database and Common Service Data Model together create a single source for your devices, cloud resources, and IT and Business services.
Agentless automated scanning of your cloud and on-premise environment by IP address to identify your devices, resources, and application services.
Top down, URL entry point scanning builds a visual map of an application service as it is supported by your device infrastructure. Service Owners can subscribe to see incidents, changes, and events against their service.
A single place for IT services to correlate multiple monitoring sources into one dashboard that provide alert and event information related to the devices and services in your CMDB. Events can create incidents for manual or automated remediation to improve mean time to repair (MTTR
No CMDB is complete without cloud resources and the ability to quickly manage and automate changes to your applications in a CI/CD pipeline using DevOps model to manage speed of delivery and auditability of changes
Leverage our solutions, services and expertise to help your organization elevate the experience and efficiency to digital transformation.
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