Today, businesses find it in a greater need to evolve their workflows with the evolution of technology and adapt the change to ensure sustainability. Having encountered, that apart from the distinct parameters varying from process to process, a major challenge for organizations is to overcome similar methodologies asking for a repetitive flow. Across the value chain of an organization, it is necessary to optimize the limited resources, cutting costs, and improving the operational timelines by demanding to shut redundancy or automate it to desired action.
The solution to all this has been encapsulated within the features of Automation and AI. Industries with a futuristic approach have quantified the true potential of it as a key inducement in enabling a standard shift towards 'smarter' organizations. AI doesn't just fit to fill in the needs of today but stands out for a promising tomorrow. Expansion to integrations open multiple opportunities for automation to play a major role; right from handling complexity, recognizing distributed patterns to optimized error-free tasks.
Lead technology assessment of current monitoring tools and support teams
Leverage CMDB and CSDM for initial phase to begin service mapping
Implement and set up event management plugin and integrations
Provide assessment of current application landscape, service owners and use cases
Draft recommendations and roadmap for implementation and roll out
Implement operational intelligence
Propose a target state architecture and scope for incident, problem, change
Identify common incidents and opportunities for operational intelligence automation
Set up event workspace, and engage NOC
Visibility to what is running in the cloud/data centers and supporting the business services.Multiple tools in the industry and in IT supports these in silo fashion, with littleintegration across the systems to show the true picture of the business impact when there are IT issues (performance, patches, changes, and upgrades)
Configuration Management Database and Common Service Data Model together create a single source for your devices, cloud resources, and IT and Business services.
Agentless automated scanning of your cloud and on-premise environment by IP address to identify your devices, resources, and application services.
Top down, URL entry point scanning builds a visual map of an application service as it is supported by your device infrastructure. Service Owners can subscribe to see incidents, changes, and events against their service.
A single place for IT services to correlate multiple monitoring sources into one dashboard that provide alert and event information related to the devices and services in your CMDB. Events can create incidents for manual or automated remediation to improve mean time to repair (MTTR
No CMDB is complete without cloud resources and the ability to quickly manage and automate changes to your applications in a CI/CD pipeline using DevOps model to manage speed of delivery and auditability of changes