ServiceNow Elite Partner

Empowering Global Customers to Accelerate Digital Transformation
on the ServiceNow Platform

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Being a ServiceNow partner since 2013 and an Elite partner since 2017, Alcor is one of the top partners with over 8 years of implementation experience. We provide full scale ServiceNow implementation and managed services capabilities globally through operations in United States, Canada, UK, Japan, India, Mexico, and Brazil.

overview

One of the top partners in the ServiceNow ecosystem

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With CXOs preparing for the post-pandemic world at a faster pace, we at Alcor are guiding organizations of all sizes to make ServiceNow an integral part of the modern-day organizations – revolutionizing IT workflows, Service Management, platform positioning, and User Experience.

  • 4.84

    Out Of 5 CSAT Score
  • 550

    Implementations
  • 350

    Customers
  • 40

    Serving Countries

key capabilities

Delivering Unparalleled ServiceNow Expertise,
Innovation, and Agility

differentiators

We have built differentiated offerings that are significantly better than adopting
a general purpose, same size fits all approach.

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    Our Life Sciences solutions

    Our Life Sciences solutions are based on extensive experience in ensuring the implemented ITIL processes are compliant with GXP

  • Our Healthcare solutions

    Our Healthcare solutions take HIPAA & related regulations into account

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    Government Solutions

    Government Solutions enable continuous control and risk monitoring for FISMA 800-53 Security and Privacy Controls for Federal Information Systems and Organizations

offerings

Here's our breadth of offering –
HRSD, ITSM, ITBM, ITOM , CSM, Asset, Advisory, Support

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    HR Service Delivery

    Today, your HR team is being driven to modernize and industrialize your HR service to accelerate employee productivity. Alcor's leading HR Service Delivery practice brings true Human Resource practitioners together with ServiceNow experts. Transform employee experiences, improve efficiency and satisfaction, and remove the administrative burden from your HR department with robust case management.

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    IT Service Management

    Technology drives your customers and powers your employees. Alcor's ITSM practice propels our clients to adopt a holistic Service Management approach. Our proven methodology incorporates best practices from hundreds of transformations coupled with purpose-oriented ITIL frameworks for incident, problem, change, request, release, etc.

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    IT Business Management

    ServiceNow offers a new way to manage your business intelligence and portfolio investments. But aligning your investments to strategic portfolio priorities requires a strong process, powered by technology. Grounded in real-world experience, Alcor's IT Business Management (ITBM) process transforms how organizations address project prioritization, management, APM, and Agile approaches.

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    IT Operations Management

    You cannot deliver business reliability without a stable infrastructure and operational management. Alcor is one of ServiceNow's most trusted IT Operation Management partners. Our unique ITOM Methodology, proven in over 400 projects, gives you the right recipe of technology depth and governance guidance that is critical to long-term success in Discovery, Service Mapping, Cloud Management, Event Management and - most important - a robust and maintainable CMDB.

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    Customer Service Management

    Your customers are asking more of you and expect excellent service and support. Alcor's global Customer Service Management (CSM) practice takes an industry-based approach to transform your customers' journey-whether you are serving customers in High Tech, Healthcare, Financial Services, Retail and more, our robust user-experience based CSM practice drives top-line revenue results, delights customers and initiates efficiency in your organization.

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    Advisory

    You need a plan to optimize your ServiceNow transformation and maximize platform value. Alcor's Advisory practice offers deep industry and functional expertise to align your organization, assess opportunities, and help you set a course for your ServiceNow transformation. We can create an agile strategy, whether you are at the very beginning of your journey or looking to develop an advanced employee experience, customer upsell strategy, or improve overall operations.

our products

Alcor Products on ServiceNow Platform

Alcor is a ServiceNow Technology partner and has developed
several Products on the platform in the areas of Access Management, Onboarding & Offboarding, Expense Management,
Employee Appreciation & HR automation.

Customers Speak

Alcor have been exemplary, they have adopted the archetypal 'Partnering' approach on this and frankly it was the only way it could have worked. Implementing a complex solution like this is in a Greenfield new build environment while an avalanche of legacy fell upon the environment during the divestiture, then immediately followed by the merger meant that use case and requirements where changing constantly. The AccessFlow team demonstrated swan like prowess, calm and confident exterior while paddling furiously under the covers. Could not have asked for a better team, the Team Manager is outstanding in her personal dedication to the point I am personally concerned about the hours she puts right down to the dev team that should such grace under fire and just kept delivering under massive stress loading. The level of flexibility and cooperation is unprecedented in my 40 years experience, a team I highly recommendicon

- Manager, Animal Healthcare Industry

Alcor have been exemplary, they have adopted the archetypal 'Partnering' approach on this and frankly it was the only way it could have worked. Implementing a complex solution like this is in a Greenfield new build environment while an avalanche of legacy fell upon the environment during the divestiture, then immediately followed by the merger meant that use case and requirements where changing constantly. The AccessFlow team demonstrated swan like prowess, calm and confident exterior while paddling furiously under the covers. Could not have asked for a better team, the Team Manager is outstanding in her personal dedication to the point I am personally concerned about the hours she puts right down to the dev team that should such grace under fire and just kept delivering under massive stress loading. The level of flexibility and cooperation is unprecedented in my 40 years experience, a team I highly recommendicon

- Manager, Animal Healthcare Industry

resources

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