Your privacy is important to us, and we believe it is important for you to know what personal data we, Alcor Solutions, Inc. (“we,” “us,” “our,” “Alcor”), collect from you (and third parties), why we collect it, how we use it, and what rights you might be entitled to as a data subject or consumer.
We may collect different kinds of personal data in several different ways and use it for several different purposes:
Information Collected to Ensure Access to our Website and Online Services
In general, you can visit Alcortech.com and its affiliate websites without telling us who you are. Our web servers or affiliates who provide analytics and performance enhancement services may collect:
This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and similar information. Alcor uses this information to measure site usage, improve the content and ensure safety and security as well as enhance the performance and user experience of the website. In a few situations, you are required to register to access an authenticated area of the website.
Information Collected to Answer your Queries, Support, and Contact Requests
If you contact us with queries, requests for more information about initiatives or products, or other generic support inquiries, we may need to process personal data about you such as:
For information about managing your contact data, email subscriptions, and promotional communications, please use the Contact Us form on Alcortech.com or the affiliate websites where you provided personal data.
Information Collected to Support Subscriptions to our Promotional Communications
If you sign up to receive marketing communications from Alcor we may send these by email, post, telephone, or any other means of communication. For information about managing your contact data, you may reach out to the contact details provided in the event privacy notice or in the emails you receive, or you may use the Contact Us form on Alcortech.com or affiliate websites where you provided personal data.
Information Collected to Administer Events and Initiatives
Events might be recorded; hence pictures and videos may be collected too; in such cases, you may be informed via a specific notice at the location of the recording. This material may be used later by Alcor for further compatible purposes by the notices you receive. Also, during the course of the events, we may collect from your data about yourself, which we later may use to contact you again to receive feedback and/or provide further commercial information about Alcor; this may be done with your consent, wherever necessary. We may also obtain personal data from third parties including third-party event organizers where the event is sponsored by Alcor. Organizers might provide the attendee list. In such cases, the privacy statement of those third parties to whom you provide your personal data will apply to you.
Information Collected to Promote the Alcor Brand, Products, Initiatives, and Values
Alcor has a strong legitimate interest in promoting its brand, products, initiatives, and values. To further such goals, we process personal data about our business contacts including existing and potential Alcor clients, third parties, and intermediaries Alcor interacts with within the course of doing business. Alcor may collect details about you including name, contact details, and other information such as your job title, employer, areas of business interest, and other business details. We may process such personal data using software or platforms which allow us to manage our client relationships. We collect such personal data directly or indirectly from you, or from third parties, such as business partners, data brokers, social networks, marketing companies, and publicly available sources such as social media sites where lawful to do so. In such cases, we will also comply with any additional restrictions imposed by the region in which your personal data was collected as well as the source of the personal data. Alcor may also collect personal data from our email and calendar systems concerning interactions between Alcor associates and contacts or third parties.
Your personal data is used by us in part for administering, managing, and developing our business and services; such as identifying existing and potential client business needs, analyzing and evaluating the strength of our interactions with certain business contacts, performing analytics including producing metrics such as relationship maps for our business leaders and limited profiling to help us to develop and offer appropriate products and services to existing and potential clients. Analytics may be performed by us using algorithms that help us analyze and rank interactions with you depending on interaction frequency and duration. We may also send you marketing communications and surveys to carry out market research or provide information to you about us and our services which we have reason to believe would be of interest to you in your professional capacity.
When reaching out to you, we may do so through different channels, such as email, phone calls, posts, or any other means of communication such as through social media sites such as LinkedIn. We will only send electronic marketing communications to business contacts in a business-to-business context, where we have your prior consent or where it is otherwise lawful to do so in the jurisdiction you are located in. You can opt out from receiving such communications at any time using the Contact Us form on Alcortech.com or affiliate websites where you had given your personal data, writing to us or by any other given method provided from time to time (for example: unsubscribe link included at the bottom of emails).
Information Collected to Manage, Administer and Fulfil Obligations
Where Alcor is in a contractual relationship with you (other than an employment relationship), your employer, or your company, we may need to process your personal data, usually limited to name, business contact details, and job title to enter into and/or fulfil the obligations arising from the same contract. We will also process such personal data for ancillary tasks related to our daily business activities, such as accounting, auditing, and reporting (to regulators and authorities) and to comply with applicable regulations.
If you do not provide certain information when requested, it may delay or prevent us from administering a service you have requested from us or replying to your queries and/or letting you join our initiatives.
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose and applicable law. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Information Collected Based on Your Prior Consent for Specific Processing Purposes
General remark regarding Alcor’s processing of personal data based on the legitimate business interest where we refer to GDPR Article 6.1 (f) and consequently Alcor’s legitimate business interest as our legal permission to process your personal data, Alcor is pursuing its legitimate business interests to efficiently manage and perform its business operations, to maintain and operate intelligent and sustainable business processes in a group structure optimized for the division of labour and in the best interest of our employees, customers, partners, and shareholders, to operate sustainable business relationships with Alcor customers and partners including you (each of which is further set out below), serve you with the best possible user experience when using Alcor’s Web Services, comply with extraterritorial laws and regulations or assert or defend itself against legal claims.
Information Collected to Pursue Business Relationships with Customers, Partners, and Others
Under GDPR Articles 6.1 (b),(c) and (f), when pursuing business relationships with customers, partners, and others, Alcor and local Alcor entities may be processing personal data to fulfil contractual obligations with you, to fulfil legal requirements applicable to Alcor, to fulfil contractual obligations with your employer and if necessary, to maintain our business relationships with you, ensure your satisfaction as a user or customer representative and provide you with information about other Alcor products and services as indicated by your interest or demand (legitimate interest to operate sustainable business relationship with Alcor customers and partners), or legal permission under other national laws equivalent to any of the above, when applicable.
Information Collected to Ensure Compliance with Laws and Regulation
Under GDPR Articles 6.1 (c) and (f), when ensuring compliance with applicable laws and regulations, Alcor and local Alcor entities may process your personal data to fulfil legal requirements under European Union or EU Member State law to which Alcor is subject, or if necessary, to fulfil laws and regulations extraterritorial to the EU (legitimate interest to comply with extraterritorial laws and regulations), or the equivalent articles under other national laws, when applicable.
Information Collected to Operate Alcor Website, Offerings, or Other Online Events
When operating its internet pages, web offerings, or other online events (“Web Services”) and depending on the respective operating purpose, Alcor or the local Alcor entity is processing your personal data based on the following legal permissions:
Under GDPR Articles 6.1 (b) and (f), to provide the Web Services and functions, create and administer your online account, update, secure, troubleshoot the service, provide support, improve, and develop the Web Service, answer, and fulfil your requests or instructions, (legitimate interest to efficiently perform or manage Alcor’s business operation).
Under GDPR Articles 6.1 (c) and (f), to manage and ensure the security of our Web Services and prevent and detect security threats, fraud, or other criminal or malicious activities and as reasonably necessary to enforce the Web Services terms, to establish or preserve a legal claim or defence, to prevent fraud or other illegal activities, including attacks on our information technology systems (legitimate interest to efficiently perform or manage Alcor’s business operation and assert or defend itself against legal claims).
Under GDPR Articles 6.1 (a), if we must ask you for your consent to process your personal data or equivalent legal permissions under other relevant national laws, when applicable.
Information Collected from Cookies and Similar Tools
Under GDPR Articles 6.1 (b),(c) and (f), when tracking and evaluating the usage behaviour of users of our Web Services using cookies or similar technologies, Alcor is processing your personal data based on your consent to process your personal data, to fulfil contractual obligations with you, or if necessary to fulfil contractual obligations with the company or other legal body you represent as a customer contact (legitimate interest to efficiently perform or manage Alcor’s business operation), or equivalent legal permissions under other relevant national laws, when applicable.
Information Collected from Collection of Data from Third Parties
Under GDPR Articles 6.1 (a), (b),(c) and (f), when collecting personal data about you from third parties, the legal basis for the collection by Alcor or the local Alcor entity may be based on your consent to process your personal data, to fulfil contractual obligations with you, to fulfil legal requirements under European Union or EU Member State law to which Alcor is subject, or if necessary to fulfil laws and regulations extraterritorial to the EU (legitimate interest to comply with extraterritorial laws and regulations) or to maintain our business relationships with you, ensure your satisfaction as a user or customer representative, and provide you with information about other Alcor products and services as indicated by your interest or demand (legitimate interest to operate sustainable business relationship with Alcor customers and partners) or equivalent legal permissions under other relevant national laws, when applicable.
Information Collected for Offering Alcor Products and Services
Under GDPR Articles 6.1 (a) and (f), when engaging in marketing activities, Alcor is processing your personal data based on your consent or if necessary to fulfil contractual obligations with the company or other legal body you represent as a customer contact (legitimate interest to efficiently perform or manage Alcor’s business operation), to maintain our business relationships with you or your employer, to ensure your satisfaction as a user or customer contact, to map the relevant group internal structures and bundle relevant business activities at central sources within the Alcor to operate them uniformly and to provide you with information about other Alcor products and services as indicated by your interest or demand, which may also comprise the combination about you from different sources (profiling) (legitimate interest to maintain and operate intelligent and sustainable business processes in a group structure optimized for the division of labour and in the best interest of our employees, customers, partners, and shareholders and to operate sustainable business relationship with Alcor customers and partners). Alcor may provide you with this information to your postal address to pursue our legitimate interest to address customers, prospects, and targets to advertise our products and services, to your email address for direct marketing of similar products or services provided that we (i) received your email address in connection with the purchase of our products or services, (ii) you did not object to the use of your email address for direct advertising and (iii) and we inform you in every approach that you may object to our use of your email address for marketing purposes at any time, and by other electronic means to the extent permitted under applicable law, generally either explicit or presumed consent, or equivalent legal permissions under other relevant national laws, when applicable.
We may share your personal data with third parties, including third-party service providers and other entities in the Alcor group. Please note, Alcor has not in the past, nor does it currently, under any circumstances sell your personal data to any third party. Further, Alcor does not share your personal data with third parties for any additional purpose unless required to fulfil a legal obligation or a legitimate business purpose or where otherwise permitted by applicable law.
Why We Share Data with Third Parties
We may share your personal data with third parties where required by law, where it is necessary for one of the activities mentioned above, or where we have another legitimate legal basis for doing so. We require third parties to respect the security of your personal data and to treat it by the law. Where required by the law, we will request your consent before transferring personal data to third parties which are not part of the Alcor or its affiliates.
Which Third-Party Service Providers Process Your Data
“Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. The following activities may be carried out by third-party service providers: hosting and other internet services, data storage and analytics, marketing research and campaign management, and event organizers. All our third-party service providers are required to take appropriate security measures to protect your personal data in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes unrelated to their relationship with Alcor. We only permit them to process your personal data for specified purposes and by our instructions and applicable law. We may also need to share your personal data with regulators or otherwise comply with the law.
When We Share Data with Other Entities
We may share your personal data with other entities in Alcor as part of our regular reporting activities on company performance, in the context of a business reorganization or group restructuring exercise, for system maintenance support and hosting of data and when it is required to do so to perform one of the activities listed above (see “Information We Collect and How We Will Use Your Personal Data”). Other entities in Alcor are required to take appropriate security measures to protect your personal data in line with our policies.
Transferring Your Data Outside Your Country of Residence
We may transfer the personal data we collect about you to one or more countries outside of your country of residence or outside of the country in which you access this website, to perform one of the activities listed above (see “Information We Collect and How We Will Use Your Personal Data”). In such cases, we have put in place the appropriate measures to ensure that your personal data will be secure according to the laws of the country in which you reside. If you require further information about these protective measures, you can request it from us by sending an email to email@example.com
We have put in place appropriate technical, organizational, and security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Whenever you use our website or services, we aim to provide you with choices about how we use your personal data. We also aim to provide you with access to your personal data. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. Subject to applicable law, you may obtain a copy of personal data we maintain about you or you may update or correct inaccuracies in that information by contacting us. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that personal data we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated in the How to Contact Us section below.
If we no longer need to process personal data about you in order to provide our services or our website, we will not maintain, acquire or process additional information in order to identify you for the purpose of responding to your request.
Your Rights With Respect to Personal Data
Some data protection laws, including the GDPR, corresponding legislation in the United Kingdom, and some U.S. state laws, provide you with certain rights in connection with personal data you have shared with us. If you are resident in the European Economic Area, you may have the following rights:
In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal data for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
Changing or Deleting Your Information
You may update or correct information about yourself by emailing us at firstname.lastname@example.org We may retain an archived copy of your personal data as required by law, to comply with our legal obligations, to resolve disputes, to enforce our agreements or for other legitimate business purposes.
Our Opt-in/Opt-out Policy
Right to Withdraw Consent
In the limited circumstances and based on your country of residence; where you may have provided your consent to the collection, processing, and transfer of your personal data for a specific purpose, you may have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please Contact Us at email@example.com Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legal basis for doing so.
You have the right:
By the disclosure requirements under the California Consumer Privacy Act (“CCPA”), Alcor does not and will not sell your personal data or otherwise permit the use of your information for any kind of cross-context behavioural advertising. By the verification process outlined in the CCPA, Alcor will require a more stringent verification process for deletion requests, or for personal data that is considered sensitive or valuable, to minimize the harm that might be posed to you by unauthorized access or deletion of your personal data. If Alcor must request additional information from you outside of the information that is already maintained by Alcor, Alcor will only use it to verify your identity so you can exercise your data protection rights, or for security and fraud-prevention purposes.
For contact details, please refer this link https://www.alcortech.com/contact-us/