Today, as organizations opt for multi-sourcing, they are witnessing the challenge of dealing with several service providers and aligning their IT strategy with their business objectives. Alcor's Service Integration and Management (SIAM) approach integrates services and standardizes business processes, ensuring smoother collaboration between different service providers. By streamlining these firms' IT service delivery model through coordination between services, governance structure, process adherence, tools, and people, organizations reduce the operational cost and increase customer satisfaction.
Alcor optimizes the IT operations of these enterprises by establishing best practices for service integration, vendor management, transformation management, risk and compliance management, and service management system into a multi-service provider environment by leveraging our extensive experience in automation and integration. We offer various business benefits to multiple enterprises such as Agile and Rapid innovation, enhanced customer experience, robust control and governance, operational efficiency, and cost savings. We address organizations' IT risk and ensure value integration by using our risk and compliance management tools.
While outsourcing services has become a common practice for organizations, what has driven them to adopt SIAM is the need to procure the best service providers and seamlessly manage the services received from multiple service delivery towers. Multi-sourcing enables IT organizations to select from available sourcing options rather than restricting insourcing or outsourcing of IT services. Service Integration allows organizations to focus on end-to-end service health to balance cost optimization, service quality improvements, and innovation gains.
Alcor's SIAM approach benefits enterprises by boosting business efficiency. We optimize the underlying IT processes in the multi-vendor support system, which helps in resolving glitches quickly through smoother vendor coordination. This also enables breaking IT silos thus accelerating the innovation.
Through our approach, we help in the reduction of operational and financial risks of organizations by chalking out clearly defined roles, business-driven SLAs and well-negotiated contracts. This ultimately change firms to receive improved and predictable services.
Our SIAM model extensible tooling which is necessary to automate different aspects of an organization's service model. It further protects the investments of organizations and leverages them as part of the service offering.
SIAM approach reduces operational costs by rationalizing IT application, infrastructure, and vendor landscapes. We also improve oversight of vendor performance for fewer service slip-ups, thus achieving a higher return on investment (ROI).
When dealing with multiple vendors, it is important to ensure that all the parties that are delivering services to a business are coordinated so that there is no gap in knowledge transfer, goal achievement and ultimately provide the best solution to the customers. We offer standardized IT procedures and manages multiple vendors effectively to boost collaboration between suppliers.