IT performance reporting and analytics is a strategic gap that must be filled for IT to prove its value to the enterprise.Standard IT performance reports lack a time based perspective. Manual reporting based on spread sheets is labor-intensive and legacy business intelligence tools for reporting and analytics are complex and expensive. Analytics solutions are quickly shifting from a luxury tobeing a critical component of modern enterprise operations. Many organizations rely on the insights provided by data analytics processes from womb to tomb, giving them a clearer view on everything from workload automation processes to customer management systems. Alcor Solutions deploys the best in class enterprise solutions to exploit the full measure of Performance Analytics across the business to deliver optimum benefits.
Every department within an organization can benefit from the inclusion of analytics capabilities, including Human Resources, Legal and Facilities. At its most basic level, analytics can help department leaders determine how to best manage their service responsibilities and identify potential inefficiencies holding up service delivery and eliminate them.
The analytics capabilities on offer are therefore a potent force multiplier in enhancing the performance of the enterprise across all facets of the business and imparting innovation and agility to the enterprise.
Alcor is a technology implementation company focusing on Enterprise and Government technology needs in ITSM, systems integration, web development and mobility space. We provide a strategic ITSM implementation approach to our clients and focus on solving business problems by leveraging an integrated business process design and technology implementation capability.