Cloud Call Center has been renamed to Voice. Upgrade to the San Diego release to see the name change for all labels and components.
Integrate a third-party phone system such as Amazon Connect with your ServiceNow® instance to drive the efficiency of your call centre without having to navigate multiple systems while attending a call. Help managers analyze the calls and view call metrics in one place.
Key Features
Persona-Based Capabilities
As an admin, you can:
As a manager, you can:
As an agent, you can:
As a caller, you can:
Inbound call workflow for the integration with Amazon Connect.
To explore more about what’s new in ServiceNow and how Alcor can help in implementing it, please reach out to information@alcortech.com