Revolutionizing Healthcare & Life Sciences: How Alcor Elevates Clinician & Patient Experiences with the Power of ServiceNow  

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30 Jan, 2025

Healthcare and life sciences organizations have made incredible strides in the last decade, but for many, delivering reliable, high-quality patient care remains a challenge. Fragmented systems, manual processes, and outdated workflows still disrupt both patient and clinician experiences. Think about it: on one hand, you can get your annual health checkup results on an app within hours, analyzing red flags like a pro with smart reports. But on the other hand, you visit your doctor and see them flipping through piles of medical records and verifying reports manually. This stark contrast highlights a key issue—while patients now expect digital convenience, many healthcare systems struggle to keep up. In fact, 73% of Americans say they prefer digital health tools, putting immense pressure on healthcare organizations to embrace digitization and bridge these gaps, all while tackling rising costs and productivity challenges. 

That’s where Alcor steps in. As an Elite ServiceNow Partner, Alcor transforms Healthcare and Life Sciences (HLS) operations leveraging the power of the ServiceNow Platform. From automating clinical workflows to integrating electronic health records (EHR), Alcor not only enhances patient care but also boosts overall clinician efficiency. By addressing challenges like manual bottlenecks, complex compliance requirements, and disconnected systems, Alcor helps healthcare organizations deliver personalized, automated, intelligent, and human-centric services, ensuring better outcomes for both patients and providers. 

Let’s deep dive into how Alcor is revolutionizing healthcare and life sciences operations with AI-powered workflows and automation:

 

  • Elevates Patient and Clinician Experiences with Unified Portals

Healthcare providers struggle to provide a unified and integrated patient and clinician experience across different channels, leading to poor service quality and dissatisfaction. To address this challenge, Alcor empowers healthcare providers to create one-stop portals with AI-powered self-service and agent productivity tools on the Now platform, offering 24/7 access to healthcare services – from appointment scheduling to prescription refills. This self-service approach not only enhances patient and clinician engagement but also boosts overall efficiency.

  • Automates Clinical Operations with AI-Powered Workflows

Manual and siloed clinical operations like patient onboarding and document management are often time-consuming and error-prone in healthcare and life sciences, reducing overall efficiency and care quality. Alcor automates and streamlines routine healthcare operations with AI-powered workflows and automation leveraging the power of the ServiceNow platform, freeing up medical staff to focus on delivering quality patient care. This not only enhances operational efficiency but also improves the patient’s experience. For instance, by implementing AI-powered chat on the Employee Center Portal, Alcor enables clinician staff to receive instant, 24/7 support for their routine inquiries like scheduling details. 

  • Simplifies Physician Onboarding with Intelligent Automation

Physician onboarding is a lengthy and costly process, averaging 100 days and $100,000 per week for healthcare and life sciences companies due to manual and disconnected operations. This often leads to poor clinician experiences, credentialing risks, staff burnout, and delayed patient care. Alcor streamlines and automates the entire onboarding journey on the ServiceNow platform. From managing document submissions to automating credential verifications, everything is simplified for a seamless clinician onboarding experience. With features like a single portal for document handling, intelligent automation to fast-track credentialing, and guided support for clinicians, Alcor not only boosts productivity but also ensures superior patient care without administrative delays. 

  • Streamlines Medical Device Management for Improved Compliance

Tracking, managing, and maintaining medical devices is vital for healthcare and life sciences companies to protect sensitive clinical data and stay compliant with regulations. Alcor simplifies this process by managing the entire lifecycle of clinical devices—from procurement to retirement—on the centralized ServiceNow platform. This approach reduces inefficiencies and ensures every device is tracked and maintained properly. Additionally, Alcor helps healthcare and pharma organizations create effective maintenance schedules, streamline incident management, and keep detailed audit trails. The result? A smoother process, better compliance, and peace of mind knowing critical assets are always in check. 

  • Streamlines EHR Integration for Unified Operations

Fragmented, manual processes are a major hurdle in the healthcare and life sciences industry, leading to inefficiencies, unhappy employees, and delays in patient care. Alcor tackles these challenges head-on by integrating ServiceNow with electronic health record (EHR) systems and other essential medical tools. This integration automates workflows involving patient data, speeds up test result processing, and improves communication between departments. It also makes life easier for care providers by allowing them to report issues and handle patient requests directly from their EMR platform. This improves convenience for clinicians and ensures patients receive the high-quality care they deserve. 

 Key Takeaways  

In a nutshell, Alcor is leading the charge in bringing AI-powered transformation to the healthcare and life sciences sector. With the intelligent ServiceNow platform, we help organizations automate workflows, improve efficiency, protect sensitive data, stay compliant, and deliver exceptional care.  

To learn how Alcor’s innovative solutions can help you achieve better patient outcomes and make a greater impact? Drop us a line at information@alcortech.com or visit our website to explore more.

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