The Consumer-Packaged Goods (CPG) and retail industry is changing rapidly. Customers demand digital-native, friction-free experiences, and businesses have to play catch-up. However, most CPG organizations are still operating with legacy systems, manual processes, and siloed workflows, which make competing more difficult. Take supplier onboarding, for instance — Onboarding thousands of suppliers is a costly, time-consuming exercise if systems aren’t communicating. There are supply chain inefficiencies that lead to delays, increased costs, and a negative experience for suppliers and businesses alike.
In order to thrive, CPG firms must have intelligent solutions — coupled with next-gen automation and AI-powered workflows that enhance customer service, cut costs, and increase efficiency. That is where Alcor comes in. Being an Elite ServiceNow Partner, we help CPG companies transform their business with cutting-edge automation and AI-powered solutions. Our industry experts possess in-depth knowledge of the specific issues of the consumer packaged goods sector. With the ServiceNow platform, we enable companies to automate customer order management, inventory, and retailer communications along with improving customer and employee experience.
Let’s deep dive into how Alcor is transforming the consumer packaged goods industry with AI-powered workflows and automation:
CPG companies often face issues because their sales, orders, contracts, and customer service systems don’t work well together. This causes delays, missed deadlines, and frustrated customers. Without a single system, tracking orders and helping customers becomes difficult. Alcor, leveraging ServiceNow’s Manufacturing Commercial Operations (MCO) solution, solves this issue by bringing everything onto one platform. This makes managing product subscriptions, services, and customer interactions much smoother. With Alcor’s AI-powered tools, CPG organizations can easily launch new products, automate order processing, and quickly fix issues. This leads to faster deliveries, lower costs, happier customers, and efficient support operations.
Many consumer packaged goods companies struggle with slow, outdated processes across HR, IT, and customer support, making it harder to innovate and optimize resource usage. That’s where Alcor
steps in. With AI-powered automation, CPG organizations can work faster, smarter, and cost-effectively. For example, in the IT service management function, Alcor’s Agentic AI tools can completely automate password resets—from verifying employee identity to updating IT records. This frees up IT teams to focus on high-value tasks that fuel business growth.
With fragmented and outdated systems, it becomes challenging for consumer packaged goods organizations to drive efficiency and visibility across their supply chain operations. Leveraging the power of ServiceNow Source-to-Pay solution, Alcor addresses the supply chain issues faced by CPG organizations by offering a unified platform to onboard and manage their suppliers. The unified portal experience enables these organizations to view and manage all supplier interactions effectively and gives them the ability to drive teamwork across multiple buyers. This, in turn, optimizes overall efficiency and supply chain costs.
With ServiceNow HRSD, Alcor empowers CPG organizations to deliver a truly unified, consumer-friendly employee service experience. By making the HR service delivery centralized and user-friendly through a unified portal, Alcor ensures CPG organizations can reduce the effort needed by its HR personnel to support employees. This, in turn, saves the HR team’s bandwidth and allows them to shift their attention to tasks requiring more focus like employee engagement and retention. Further, with AI-powered self-service options, employees can access HR services 24 x 7—boosting overall employee satisfaction and reducing service costs.
Many CPG firms still have an intricate blend of legacy systems, including enterprise resource planning (ERP) systems, supply chain applications, and other point solutions to run the business. They realize the need to consolidate their IT and operational technology infrastructure to get more out of their technology investments. By converging disparate ERP, CRM, and other business systems, Alcor allows these firms to run the business digitally with real-time visibility between departments and systems to efficiently manage all stakeholders, from retailers and suppliers to factory labor.
In a nutshell, embracing automation and next-gen AI solutions is key to enabling CPG organizations to thrive in the digital era and meet shifting customer needs. Alcor is a leading industry expert in driving AI-powered transformations that enhance customer experiences and boost operational efficiency in the consumer packaged goods and retail industry. With industry-specific solutions on the Now platform, we help CPG organizations automate business processes, reduce costs, and boost security.
Curious to learn how Alcor’s innovative solutions can drive CPG innovation and business success? Reach out to us at information@alcortech.com or visit our website to learn more.
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