ServiceNow Performance Analytics & Reporting Analyst

The role

Alcor Solutions is seeking to hire a hands-on ServiceNow Performance Analytics & Reporting Analyst. This is a remote opportunity. We prefer immediate joiners/candidates who can join on short notice and will reward

Job Description

  • Seeking a candidate for the position of Senior Performance Analytics who can create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery.
  • Preparing reports based on performance analysis and presenting to management on demand. He or she should be able to provide the latest data to engage in fact-based discussions with the Senior management.
  • Provide Real-time visibility into data and predictive forecasts for enhanced decision-making.
  • Setting up thresholds, such as all-time highs, lows, or predefined values that automatically generate alerts.
  • Provide Text analytics, which goes beyond structured data to extract trends and patterns from freeform data fields.
  • Workbench proficiency with interactive filtering that provides end-to-end transparency across processes and timelines.
  • Experience in working on Analytics Hub, defining targets, and visualizing the progress towards the goals.

About Alcor:

Alcor is a global cloud advisory and implementation services company serving clients in multiple geographies including North America, Europe, Japan, and India. Alcor clients include global Fortune 500 companies, Government agencies, and leading organizations in multiple industry verticals.

Click here to know more about Alcor:


Proficiency in Spotlight.

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features.

Strong knowledge of the ServiceNow data model and relationships.

Written and verbal communication skills

B.Tech/B.E. in Any Specialization
Remote (Hiring office located in Noida)
Full Time, Permanent
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