Category Archives: News

From the Desk of CEO

In my frequent interactions with CIOs of various organizations across different industry verticals, one common issue keeps cropping up – how to aggregate and normalize data related to value and cost of IT and convert it into meaningful information for better decision making.

With Big Data Snowball Effect resulting in exponential increase in data, it can become harder to discern what is valuable to measure. I have often observed people feeling inundated with reams of measurements and data points, yet without a clear answer to how they relate to value. This of course leads to a communication disconnect with their CEOs. While information officers talk more in terms of operational metrics, CEOs are more concerned about the business goals, return on investment and growth.

The problem often does not lie with the huge volume of data that gets collected on the vast swath of applications & infrastructure that runs them, it is with building linkages from information to usable metrics for a CIO to run their organization.  If organized and made to present a business view, this availability of data truly offers a significant opportunity to accomplish business goals and be able to measure the value of investment in IT.

Get started with Alcor

Through my interactions with CIOs and other IT leaders and reflecting on the need of CIOs to discover, measure, and analyze value, I believed that a CIO dashboard with meticulously chosen key functional and transformational metrics would help bridge this gap. That is when we planned to research and introduce a new product, BizPulse.

BizPulse is real time, cloud based, CIO Dashboard for realistic, accurate and actionable Information for better decision making. It helps CIOs by consolidating information on all vital parameters that impact the value-cost parameters of an IT organization. Its capability to track and depict KPIs that monitor effective delivery of core IT services coupled with KPIs that are aligned to the IT-driven business value empowers CIOs and IT leaders with real time analytics and insights.

BizPulse focuses on the following four key metrics to provide relevant information to CIOs and IT Leaders to help achieve functional, strategic, and transformational goals of the organization.

We decided to focus on the following key parameters to help keep the simplicity of the solution:

• Real Time Data Visualization allows CIOs to get instant business insights and make better decisions
• Interactive Dashboards with seamless navigation and self-service reporting makes BizPulse efficient and user friendly
• Robust Metrics enables the digital transformation process by driving business value and Innovation & Agility
• Embedded Analytics empowers CIOs to measure and monitor performance, obtain better forecasting and evaluate reports
• Expandable Architecture enables CIOs to leverage platform scalability and flexibility to suit business needs

Interested to learn more about BizPulse? Contact us for a free product demo at information@alcortech.com

Alcor, a leading global provider of cloud solutions, security, implementation services and organizational digital transformation by enabling workflows, automation & data analytics, has announced the launch of BizPulse – Real Time Dashboard with Functional and Transformational Metrics that provide actionable business insights to the CIO.

The capability of BizPulse to track and depict KPIs that monitors effective delivery of the core IT services coupled with KPIs that are aligned to the IT-driven business value empowers CIOs and IT leaders with real time analytics and insights.

BizPulse is a highly scalable product that measures performance, provides real time data visualization, interactive dashboards, and self-service reporting. It provides comparative reporting and can track organization’s investments in digital transformation projects as well as in run & maintain operations. Its usability, embedded analytics, extendable architecture, and reasonable pricing plan make BizPulse a preferred solution for CIOs in leading enterprise wide digital transformation.

“In my frequent interactions with CIOs of various organizations across different industry verticals, there was one common challenge – how to aggregate and normalize data and convert it into meaningful information that can help them take business decisions. The systems in their organizations can produce a prodigious amount of data, but that data tends to reside in point solutions aligned with the traditional IT silos. With BizPulse, the CIO organization will be able to streamline their data into effective, actionable decision making. In addition, the transformational KPIs will aid the CIOs in their objectives of providing business value, innovation, and agility to their organization.” says Amit Singh, CEO at Alcor Solutions, Inc.

Learn more about BizPulse product benefits by visiting the product page:
http://www.alcortech.com/alcor-apps/bizpulse-real-time-cio-dashboard/

Alcor About:

Alcor Solutions, Inc. is a San Francisco, CA based company that provides global cloud advisory and implementation services to clients in multiple geographies. Their clients include global Fortune 500 as well as leading organizations in multiple industry verticals. Founded in 2008, Alcor Solutions Inc.’s focus has been building strong competency on cutting edge technologies and advising clients in implementing them. They are passionate about their thought leadership and believe that successful IT implementations result equally from good strategy and technology excellence. Alcor is Elite ServiceNow™ Partner, AWS Standard Partner, Oracle® Gold Partner, and works with several other technologies including Microsoft, Salesforce, FireEye and more. Alcor Enabling Cloud™ is a registered trademark of Alcor.

Indira is Alcor’s Featured Employee for September 2020! Indira Iyer, Lead Developer, Security, Risk and Privacy at Alcor Solutions, Inc. is a thorough professional with creative problem solving skills and positive attitude. A ServiceNow expert with multiple certificates in her account, she is passionate about utilizing her technical skills to solve critical business problems. She appreciates supportive and motivating work culture at Alcor and believes that power of motivation brings out the best in a person. A complete book lover, she loves spending quality time with her family and can binge watch movies all day long.

Aleks Dmitrovic, Principal, Strategic Consulting Security Risk Privacy at Alcor Solutions, Inc. and Indira’s manager says, “Indira has been an incredible team member, technical guru, and a friendly voice to everyone on the team. Indira is not afraid to challenge us when required, and coach us when needed. It continues to be a pleasure to work with her and learn alongside her as we push forward into new areas, and new technologies.”

Pamela Morrris, Senior Manager, Consulting at Alcor Solutions, Inc. adds, “ Indira has been such a pleasure to work with over the past 2 years. She is not only the consummate professional, but she is highly skilled. She can be counted on to research diligently, know the facts and then present those in options all stakeholders can understand. She has been an integral part of program leadership with one of our major clients. I’m so pleased she is being recognized for her excellence.”

Jennifer van Ommen, Senior Manager, Consulting Security Risk Privacy at Alcor Solutions, Inc. adds, “ Indira has been a pivotal member of the Security, Risk and Privacy practice, providing her expertise in ServiceNow and her creative problem solving skills. Her vast knowledge and extraordinary patience make customers and team members instantly trust her. She holds several ServiceNow certifications, yet still has the capacity and drive to keep learning. I truly admire her work ethic. She is a joy to work with. I feel privileged to have indira on the team. Her Employee of the Month nomination is way overdue. “

Here is an insightful tete-a-tete with Indira:

1. What has been your experience at work here at Alcor – please elaborate on self-motivation, team dynamics, people strengths etc.

I have been with Alcor for more than 5 years now and it has been an incredible journey! During this time, I’ve been offered multiple opportunities to work on interesting projects and enhance my skill set with constant learning opportunities. I feel blessed to work along with great leaders and amazing colleagues. A great work environment with positive values and incessant encouragement – Isn’t that an ideal workplace?

2. Why do you feel proud to be an Alcorian? Please elaborate in a couple of

Alcor is an employee centric organization where each Alcorian is given an equal chance to grow and thrive. I am extremely proud of the wonderful work culture at Alcor that motivates employees to realize their potential and encourage open and honest communications. I admire the fact that employees here feel more like family than colleagues!

3. What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated? Please elaborate in a few lines.

It’s hard to pick any single moment from all these years. The most recent one is when I was given the opportunity to work as an Architect for a noteworthy client project. The faith and trust that was put in my capabilities motivated me to give my best shot and do justice to the role. It has not only strengthened my abilities but also boosted my self-confidence to a new level.

4. Who is Indira?How can you best describe yourself? What motivates you- demotivates you? What do you do for fun? What are your hobbies?

I am passionate about my work and always on a look out to learn new things. The idea of solving issues and making lives easier for others is a huge motivation for me. I like to read, watch movies, and spend quality time with my family. Reading while on the go – Yes, you can find me doing that often!

5. When you hear theword, Alcor- which 3 words strike you?

Support – People at Alcor are highly supportive. They respect your drive towards passion and hobbies.

Opportunities – This is what can be found in abundance at Alcor! If you’ve the zeal, you’ve already got it!

Integrity – The culture of honesty and sincerity is of utmost importance at Alcor.

A fantastic colleague and a leader, you are a true Alcor star who shines and inspires us every single day. We wish you many more accolades ahead. Cheers!

Imran is Alcor’s Featured Employee for July 2020! Imran Kazi, Senior Talent Acquisition Manager at Alcor Solutions, Inc. is highly ambitious and believes in working with a purpose to stay motivated even in difficult times. He appreciates incredible workplace culture, positive mindset, and excellent work-life balance at Alcor which inspires employees to learn, grow, and thrive. When not working, Imran loves traveling, watching movies, and spending quality time with his family and friends.

Monisha Singh, Principal at Alcor Solutions, Inc. and Imran’s manager says, “Many times in a week, I hear from our internal team members and externally from our clients about Alcor’s top-performing recruiting team and much of that is driven today by Imran. From my very first interaction with Imran (during his hiring process), I felt that he had the drive to be a leader and courage to accept new challenges that came his way. He has proven to be a pillar within Alcor. I am proud of Imran’s contribution to Alcor and very happy to see the transition each day that is unfolding into newer avenues for him. Always a pleasure to work with him!”

 Deepti Negi, Manager – HR & Operations at Alcor Solutions, Inc. adds “It is amazing working with Imran! He is a wonderful mentor and a team player who always supports his colleague whenever needed. He brings a lot of positivity in the team and lightens up the stressful moments with his sense of humour. His efforts in strengthening our culture do not go unnoticed. I would say he is a well-deserving employee of the month.”

 Here is an insightful tete-a-tete with Imran:

 What has been your experience at work here at Alcor – please elaborate on self-motivation, team dynamics, people strengths etc.

Alcor offers everything that an employee would expect from an ideal workplace.

As a part of my job, I consistently collaborate with diverse teams across various functions & geographies. The Incredible work culture, positive mindset, and excellent work-life balance at Alcor has always motivated me to stay focused and give my best.

Leadership at Alcor spearheads the organization with a result-oriented approach and remains personable and employee-friendly, which boosts employee engagement. They nurture the strengths & talents of employees and emphasize continuous learning & employee self-development.

Why do you feel proud to be an Alcorian? Please elaborate in a couple of lines. 

It’s Alcor’s upbeat workplace culture that makes me proud. Each Alcorian is treated equally and given plenty of opportunities to learn, grow, and be successful in one’s career. There is a persistent focus on upskilling the employees through learning and development. Work is fun when your stakeholders work closely with you and believe in your ability to deliver!

What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated? Please elaborate in a few lines.

There have been few such moments for me at Alcor, however, the one instance which makes me feel the happiest and successful was when our sales team secured an exciting project in UK. It was a wonderful experience as we loved recruiting folks for delivering the project in UK and saw our team expanding to new topographies.

The challenging part – that was the first time Alcor was hiring in the UK. Eventually, we successfully recruited and delivered a quality team, and today that client is one of our most prestigious clients.

Who is Imran? How can you best describe yourself? What motivates you- demotivates you? What do you do for fun? What are your hobbies?

Fun-loving, adventurous, confident, and highly ambitious. I love spending time with my family and friends.

My family has always been my strength, and I look upon my Father, who is my source of inspiration. His dedication and hard work have always motivated me. Working without a purpose is something that demotivates me.

Traveling or spending time with family & friends, watching movies, and playing cricket are my hobbies.

When you hear the word, Alcor- which 3 words strike you?

Star

Camaraderie

Flexibility

Thanks for talking to us, Imran! You are truly an Alcor star! We are wishing you many more accolades ahead!

Alcor, a leading global provider of digital transformation, cloud solutions, security, and implementation services has announced partnership with PeopleReign.

PeopleReign is used by many enterprises around the world with typical reductions in MTTR by 45%, call volume reduction by 65%, and improved self-service adoption by 35%.

PeopleReign extends the value of ServiceNow® offerings and delivers better business outcomes. Unlike AI alternatives, PeopleReign is already trained to answer a million common IT and HR questions using natural language and is accessible through multi-channel support for chat, text, email, voice, walk-up and more.

Alcor is the only partner certified to offer, implement, and support the full suite of AI-driven PeopleReign products for ServiceNow including the Virtual Agent. PeopleReign modules include a real-time Virtual Agent, Classify for routing, Recommend for AI-based resolution options, and Insights for predictive analytics.

Tom Gibson, Managing Director, Alcor Solutions, Inc., says: “Our customers have expressed a strong interest in AI solutions. The future of work is AI-driven delivery of IT and HR services. Partnering with PeopleReign enables us to drive digital transformation by delivering Intelligence at the center of work so that people can focus on the difficult and unique challenges. Customers will realize significant user experience improvements through both quality and speed to resolution. Additional benefits include accelerating agent proficiency, reducing employee attrition and reduced costs by automating routine tasks.”

Dan Turchin, PeopleReign CEO added: “We rely on strategic partners like Alcor to make sure our customers have the best possible experience with PeopleReign. This partnership with Alcor combines a world-class AI platform with deep expertise in ServiceNow, Cloud, Managed Services, and Automation.”

Join us on Wednesday, July 15 at 9:00 AM PST for a webcast with Dan Turchin and Brent Knipfer, Alcor Chief Architect to experience a live demo of the new virtual agent and discover how AI will augment people to deliver better business results.

Register here

About Alcor:

Alcor Solutions, Inc. is a San Francisco, CA based company that provides global cloud advisory and implementation services to clients in multiple geographies. Their clients include global Fortune 500 as well as leading organizations in multiple industry verticals. Founded in 2008, Alcor Solutions Inc.’s focus has been building strong competency on cutting edge technologies and advising clients in implementing them. Alcor is Elite ServiceNow™ Partner, AWS Standard Partner, Oracle® Gold Partner, and also works with several other technologies. Alcor Enabling Cloud™ is a registered trademark of Alcor.

Anna is Alcor’s Featured Employee for July 2020! Anna Alferova, Senior Marketing Executive at Alcor Solutions, Inc. is highly motivated and passionate about delivering high quality work in time. She appreciates flexible and understanding work culture at Alcor and believes that power of recognition at workplace is extremely encouraging. A fun loving person and a mother of 1.5 year old adorable son, she loves international travel and spending quality time with her family.

Monisha Singh, Principal at Alcor Solutions, Inc and Anna’s manager says, “Anna is a wonder lady! She is a remarkable multi-tasker. Her commitment and hard work is truly commendable. She is a team player and a great asset to my team and Alcor. Everyday is a pleasure to work with her.”

Neha Bhati, Senior Marketing Executive at Alcor Solutions, Inc. adds “Anna is an amazing co-worker and having her on the team makes a huge difference! Her impressive work ethic and dedication to deliver valuable work within short deadlines has always helped the team in meeting goals. Her upbeat attitude and eagerness to collaborate and lend a hand in times of need makes her a real team player. It feels wonderful to work with a colleague who is so self-reliant and motivated.

Here is an insightful tete-a-tete with Anna:

1. What has been your experience at work here at Alcor – please elaborate on self-motivation, team dynamics, people strengths etc.

My journey at Alcor started 3.5 year ago, and so far I’m happy to say – these years were the best in my professional career! Every day is truly an adventure! At Alcor I’m given an opportunity to explore my work interests, I enjoy been a part of multiple marketing activities – from tactical to strategic marketing! I feel very fortunate to be a part of such a strong company with rock-solid values and outstanding corporate culture.

2. Why do you feel proud to be an Alcorian? Please elaborate in a couple oflines.

In my opinion, every Alcorian is given an equal chance to learn, grow and thrive! Hard work and dedication is always encouraged and recognized! The relationship between employer and employee is a two-way street, but unfortunately not all organizations follow this rule. Alcor strives on employee centric culture, and this makes me proud to be a part of this progressive company.

3. What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated? Please elaborate in a few lines.

I had multiple defining moments at Alcor. Over the course of 3.5 years I was fortunate to get promoted twice and try myself in multiple roles, this helped me build up confidence in my abilities and encouraged my passion to achieve more, do better, try harder. The opportunities that were given to me are truly empowering. Each time I represent Alcor at sponsored events, conferences, webinar, it gives me the sense of being part of something great & innovative. Now in conditions of global pandemic, I miss being on the ground supporting onsite events and socializing with our customers and partners, but I find new ways to stay happy and motivated – by checking in with my team often, brainstorming on new ways to promote Alcor expertise and products.

4. Who is Anna?How can you best describe yourself?What motivates you- demotivates you? What do you do do for fun? What are your hobbies?
   Here are some facts about me:

1) I was born and raised in Russia and moved to US when I was 20 years old.

2) In university I majored in journalism, but my main professional passion is innovative marketing strategies.

3) In the last 12 months I lived in three states – California, Florida, Texas

4) I am a mother of 1.5 year old son – Thomas, who has my heart.

5) International travel is one of my biggest hobbies

6) Among the fun things I enjoy cooking, hiking, spending time with my family and… catching up on my sleep.

5. When you hear theword, Alcor- which 3 words strike you?

Opportunity – Alcor has generous environment for opportunities. It’s exciting to see your teammates, colleagues and peers grow over the years!

Success – Being the part of Alcor success journey is one of the defining moments for me at Alcor.

Flexibility – Alcor has very flexible and understanding work culture. As a mother of a young child in reality of global pandemic, I appreciate the flexibility and understanding. I’m given the trust to exceed in my work, and this motivates me to work even harder!

You are a true Alcor star who shines and inspires us every single day. We are proud to have someone like you amidst us. Cheers!

In partnership with Washington State Department of Health, ServiceNow released a no-charge community app, Emergency Response Operations, to help companies and governments implement critical workflows for emergency response and crisis management as they manage through COVID-19.

In addition, ServiceNow developed three no-cost community apps to benefit other organizations and governments fighting the pandemic. These apps are available now and will remain free of charge through September 30, 2020.

• Emergency Outreach: During a crisis, this workflow leverages the Now Platform® to help companies connect with employees to assess the impact. Employers can reach out by email to provide information and safety measures and request a response to confirm if employees are safe, and where they are located. Employers can also leverage the ServiceNow Now Mobile App to send push notifications to employees via mobile to get response.
• Emergency Self Report: This workflow helps an employee notify his/her employer that he/she is going into quarantine and when he/she can safely return to work. It provides workflow support for both the employer and employee and enables response teams to track employee reporting.
• Emergency Exposure Management: When a company becomes aware that an employee has been diagnosed with an illness, this workflow helps the employer identify other employees who might have been exposed based on the employee’s meeting history and location.

Q: Are the apps really free?

A: The applications are free, and hosting is free until Sept 30, 2020.

Q: What happens on Sept 30?

A: ServiceNow will do separate enablement about converting/capturing a $500 hosting fee.

Q: Do any of these apps have pre-reqs for the customer to own any specific module(s)?

A: If you are an existing ServiceNow customer, you do not need a specific license or to use a specific application. All customers can use these apps regardless of their current contracts or entitlements from ServiceNow.

Q: How do I install the apps?

A: The apps are available on the ServiceNow Store and should already be available to install on one of your instances by having your ServiceNow Admin go to System Definition/Plugins.

Q: How do I give people the appropriate roles?

A: Ideally you will add the roles to specific groups. This will give each user the right level of access.

Q: If I need help who do I contact?

Someone from Alcor will be happy to get on a one-hour call and walk you through some of the key steps to get you up and running. This is a free service we are providing to any ServiceNow customers.

Alcor has also built several digital workflow driven solutions on leading platforms such as ServiceNow, AWS and Azure platforms, including HR solutions for end-to-end candidate tracking, on-boarding, off-boarding, digital employee orientation, employee appreciation, automated access management and more. In the light of the recent events these products can kick-start an organizations ability to conduct business remotely.

Read more : Alcor products here 

In order to cover the most impacted by COVID-19 and help organizations streamline their operations in this moment of crisis, Alcor is extending all our products free of cost for next two months. Please reach out to us at information@alcortech.com , if your community or your organization can benefit from this  solutions.

Lisa Clinton is Alcor’s Featured Employee for February 2020! Lisa, Senior Operations/HR Manager at Alcor Solutions, Inc. appreciates diversity at the workplace, as this gives her a chance to engage with employees from many different cultures and backgrounds. This helps her to have a truly global perspective and motivates her when working with the various teams within Alcor.

Monisha Singh, Principal – Alcor Solutions, Inc says, “Lisa has been with Alcor for more than five years and she has been an outstanding contributor. She has worn multiple hats at work and has accepted every new assignment as a challenge and accomplished it successfully. Lisa has the ideal combination of work ethics and modern thinking workplace which is perfect for the role she is in”.

Here is an insightful tete-a-tete with Lisa:

1. What has been your work experience here at Alcor? 

Having completed five years at Alcor, I’ve been a part of the organization’s incredible growth! It is very rewarding watching this vision fold by fold, I really appreciate my time spent with my colleagues and leadership. In quest of making Alcor, the Best Place to Work, I strongly believe in putting in my full efforts in every task – learning and growing at the same time. Being a part of and working in such a diverse workplace provides me with a very rich experience I would not trade. I appreciate the culture of opportunity as well – Alcor allows its employees to show their willingness for an assignment, learn about the nitty-gritties, and set the ball rolling. This philosophy is one I can truly embrace.

2. Why do you feel proud to be an Alcorian?

I feel proud to be a part of a highly skilled team, consisting of the best of talent from across the world. The work culture here is dynamic and abides by the Alcor’s vision of growth and excellence.

3. What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated?

My everyday experiences at Alcor puts a smile on my face and motivates me to be a better version of myself! It’s a very positive feeling when I hear people talking, help them onboard, and check back with them – Wow! I just love the work environment and culture here.

Other than that, every opportunity I get at Alcor, boosts my motivation and makes me feel successful. Be it going to the Knowledge conferences or presenting positive things that clients had to say about Alcor.

4. Who is Lisa? How can you best describe yourself?

An enthusiastic and positive personality who believes that loving your work is the key to success. A mom of three children, I love spending time with my family and tickling their taste buds by cooking delicious meals. In my free time, I can be found watching a movie, reading a good book, hiking to Mini Wine Country or exploring local places. Following the practice of giving back to the society, I enjoy volunteering for the community sports at Youth Football League, supporting the Autistic community, and promoting art and theatre.

5. When you hear the word, Alcor- which 3 words strike you?

Diversity, Innovative, and Opportunities

Thank you for talking to us, Lisa! We wish you the very best in all you do!

Abbas Abidi is Alcor’s Featured Employee of the Month for September 2019! Abbas, Technical Consultant, based at Alcor’s excellence center at Delhi calls himself a self-motivating, energetic person!

Poojitha Chekka, his colleague, says,” Abbas is a great asset to the team, very enthusiastic and innovative in learning newer technologies. He always goes above and beyond to solve issues. His never give-up attitude always makes him unique and he is always ready to lend his hand. One word to describe him – he is an AMAZING person to work with!”

Here is an insightful tete-a-tete with Abbas: 

• What has been your experience working here at Alcor?

My experience of working here in Alcor has been great! The company’s environment is wonderful, the coworkers are friendly, the management and HR teams are approachable and transparent.
The reason Alcor is growing at a great pace is because of the quality of work it delivers to their client. We work proactively on issues and try to give the best solutions to the client. We have a very high CSAT score and get a lot of client appreciations.
Alcor is a company which has a vision and employees can see themselves growing along with this vision. We don’t work in silos; we are given opportunities to work and expand our knowledge in different areas as well.
Alcor conducts annual hackathons and we often work on product development and research; this also helps in pushing our limits and learn new and latest technologies. The employees are also recognized for the efforts they put in and are appreciated for their work in a public platform.
The seniors always have your back and you’re never left high and dry.

• Why do you feel proud to be an Alcorian?

I feel proud to be an Alcorian because of its culture, work and the vision. I can see myself growing and learning new things in a great environment where everyone is appreciated.

• What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated?

There has been many such moments, however if I have to choose one then I can say that the interaction which I had with the CEO and the Founder at the inception of my career here in Alcor paved a path for my professional success.
We shared our goals and company’s vision and realized that they were similar. Post that, I was placed in a team where my aspirations are taken care of and which challenged me to push my own limits. Since then, I have been given a chance to research and learn. I also got a chance to represent my company and give webinars to different regions around the globe. This was a new experience which motivated me and helped me to further expand my limits.

• Who is Abbas? How can you best describe yourself?

I am a self-motivated individual who likes exploring and learning new things. Coming from a computer background, I love gadgets and like coding and learning new technologies.

I challenge myself to advance on a personal level. I take myself as competition and keep a track of where I was a month or a year back. I like to think out of the box and try to do things that distinguish me from the crowd. I draw inspiration from my father, Steve Jobs, Harvey Specter from Suits, Jeff Bezos and Elon Musk. I get demotivated by liars, dishonest, manipulating and unfaithful people.
I am a social person and like meeting new people and try to build a good rapport with them. I was involved in social activities during my college days and have good leadership experience of managing college clubs and societies. I am a creative person and like working on the Adobe Illustrator and do sketching in free time. I like watching Sitcoms, Action, and Drama TV Shows and likes listening to pop and alternative rock music.

• When you hear the word, Alcor- which 3 words strike you?
• Vision
• Growth
• Culture

Thank you for talking to us, Abbas! All the Best!

Leading by Example, Alcor Solutions’ Founder and Principal, Product Development and Strategic Alliances, Monisha Singh believes that there is no substitute to hard work. Her advise to people who are just starting their careers is-follow your dreams, challenge yourself in your daily jobs, work with passion and don’t shy away from hard work and be humble to learn new things every single day.

With a cup of Joe, it was a pleasure to chat with Monisha about her career path, her vision for Alcor and its team members, and her personal goals.

• Could you tell us about your career path? 

Read More

People and technology assets are the cornerstones of every organization. Knowing what they are, where they are, what they do, and how they interact is a key to maintaining an efficient and competitive business. Equally important is the ability to provide actionable insight into your entire infrastructure’s security risks, allowing you to quickly and accurately identify, investigate, prioritize and remediate vulnerabilities and mis-configurations. Join Aleks Dmitrovic, Principal – Cloud Strategy, on November 29 at 11 AM PDT, as we discuss the best practices around ServiceNow® & Tenable integration and continue our successful journey to the center of the CMDB. We will go over:

• The ability to update your CMDB structure
• How to proactively manage risk, vulnerabilities and threats
• How to automate the remediation and update your CMDB

Learn how ServiceNow® & Tenable can help manage the completeness of the CMDB and discover best practices around infrastructure security risks, as well as some common challenges & unique opportunities to make your IT journey more valuable and secure.

Can’t Join The Webinar? Register anyway, and we will send you our recording!

Hartaj Kandola is Alcor’s Featured Employee of the month for October! Hartaj, Alcor Solutions’ ITSM Practice Manager believes that mentoring, training and helping people in all aspects of his life invigorate him to the core! His motivation at work stems from his training classes which he finds to be a creative process of empowering clients and people. A Martial Arts expert, a body boarding enthusiast and hiker, Hartaj leads a vegan fest initiative that’s attended by over 25,000 people in his community.
Here is an insightful tete-a-tete with Hartaj:
1. What has been your experience at work, here at Alcor.
I don’t differentiate between Alcor and me- my work life is like an extension of me! Of course, working here is exciting and challenging at times, but that’s the very richness of it all. The team atmosphere is, “Everybody helps everybody”! This is quite different from the earlier companies I’ve worked for. The leadership team is very easy to talk to and I can call someone up, vent out, discuss, without any fear or pressure. This company follows the ‘Open door policy’ on ground!

2. Why do you feel proud to be an Alcorian?
I feel a sense of belonging here- a sense of family here. It’s interesting, even if we are virtual, globally placed- it’s exciting to go to work! I am proud of and enjoy this sense of community we have built across our people in US, India and Canada.

3. What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated?
There are a couple of defining moments 🙂
One was when a customer said – can you do this? Here, it was a creative process when, we as a team went around the task together and as one!
Another defining moment for me is when I do training classes with people at Alcor and clients. It’s an incredible feeling when you talk and empower customers, enable them to adopt technological innovations, mentor and get mentored! This give and take of knowledge reflects on the maturity and depth of thinking of the people at Alcor.
Here is one more! Alcor’s off shore team is hungry! Give them an idea and they are driven to do things.

4. Who is Hartaj?
The mountains and beaches- both excite me. I am an avid hiker and a body boarder. I have been training in the Sparing form of Taekwondo (a martial art) for many years now. I also lead a vegan fest initiative, which is attended by over 25,000 people in my community. Helping people motivates me hands down!

5. When you hear the word, Alcor- which 3 words strike you?
Team work
Fun
Change- Two days are never the same- that’s the excitement quotient here!

Thank you for talking to us, Hartaj! Cheers to many more accolades!

Chais McRae is Alcor’s Featured employee for August! Chais, Alcor Solution’s Senior ServiceNow® Architect is a Team person – either in a Win or a Loss! He is a natural at keeping the atmosphere with his team members easy going, enthusiastic but goal oriented! In his interactions with clients across various industries and Alcor team members, he is valued as a creative problem solver, versatile thinker and as a person, who is there for you till the ‘Finish Line’! A family man who dotes on his daughter and plays baseball in his free time, Alcor Solutions congratulates Chais on being a valuable Team player and wishes him many more accolades!

Here is a wonderful tete-a-tete with Chais: Read More

ABSTRACT

Rigor, mathematics, process and integration are at the heart of security engineering and analysis. Vulnerability Management and Response is an important component of ServiceNow Security Operations and acutely and principally the center of thought surrounding an organization’s technical assets (which include, people, infrastructure, systems, dynamics and information flows). This is part and parcel to the development, documentation and implementation of policies and processes to safeguard those particular assets. It is the core of security attacks, as 44-60 percent, based on data breach occurrences, such as the latest attack vectors of memory weaknesses known as ”Meltdown” and ”Spectre”. This short article will focus on the general depictions of what Vulnerability Response and Management are in and initiate ServiceNow discussion in terms of their solution.
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Businesses realize that delivering a great customer service is not only a “right thing to do”, but it also has a great qualitative and quantitative impact on the business outcomes.
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Digital transformation is the buzzword these days! CxOs have started taking a fresh look at their processes, technologies, and business models to ensure that they are not missing out on needs and demands of the modern, technologically savvy consumers.

Keeping in mind needs of the digital business, ServiceNow^® recently launched its latest version, Kingston. The developer community is raving about the many new features packaged in Kingston release. Kingston promises to help enterprises reduce costs, drive innovation, and boost overall organizational performance.
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