Ability to lead an Asset and Configuration Management Workshop.
Ability to write requirement stories and proper acceptance criteria.
Ability to lead client teams through story refinement workshops.
Ability to train and transfer knowledge on the asset lifecycle process in a client workshop.
Experience and ability to lead a ServiceNow Asset Management Implementation with the following:
Asset and Configuration Item Synchronization
Implementing Model Management
Understanding of asset contracts and warranty use cases
Ability to decipher and understand advanced shipping notice (ASN)process and integration with asset suppliers
Knowledge of Asset Full life cycle tracking of hardware and software assets
Knowledge of Automated request management and fulfillment
Software license management compliance and remediation
Configured Asset, Inventory, Procurement, Service Catalog, CMDB, Field Normalization, and Software License Management Modules
Understanding of ServiceNow Asset Business Rules and Workflows
Experience in Legacy data migration, conversions, and off boarding from a different enterprise platform
Deep understanding of ServiceNow Asset and Configuration data normalization and rationalization