Unlocking User-Centric and Streamlined Approach to IAM

The digital-savvy workforce in today’s fast-evolving business environment demands quicker, uninterrupted access to enterprise resources. Despite this, 73% of employees require 15 or more minutes to get access to necessary infrastructure resources. One of the primary reasons behind such access-related issues involves the usage of traditional identity and access management (IAM) tools that come with clunky interfaces or features, making them difficult to use for end users. 

Such non-ergonomic tools decrease the productivity of end users while performing access management operations. Additionally, if IAM tools are too complex to use, end users may feel hesitant to use them or may adopt shadow IT practices, reducing the effectiveness of cybersecurity and access management policies in the organization. Thus, it’s critical to invest in modern, user-friendly IAM tools that drive superior user experience while streamlining access management. 

AccessFlow, built on ServiceNow, is one such SOC 1 Type 2-certified converged IAM solution that not only prioritizes seamless user experience but also automates the entire identity lifecycle management operations. From powerful self-service controls and a simplified interface to persona-based visibility and centralized operations, AccessFlow offers various user-friendly capabilities that streamline access management, enhance user satisfaction, and boost overall efficiency.

But, before we explore more about AccessFlow and its user-friendly capabilities, let’s first understand why seamless user experience is essential during access management.

Importance of Seamless User Experience During Access Management

Faster User Adoption

Modern IAM tools with a simpler design and easy-to-use interface make it easier for end users to get familiar with the platform, elevating their overall experience. Such tools make it easy to request, approve, and manage access to enterprise resources, thereby increasing user adoption while shortening the learning curve. 

Higher Productivity

Modern IAM tools with user-friendly design, straightforward workflows, and self-service capabilities can elevate overall user productivity. Further, a centralized interface with 360-degree visibility in user-centric IAM solutions spares frustration for IT admins by letting them perform various access management operations from a unified place with zero hassle, leading to higher efficiency. 

Reduced Business Costs

Implementing a complex IAM tool may increase operational costs due to the requirement for specialized training or staffing. Conversely, user-friendly IAM tools reduce expenses by minimizing the need for extensive training or dedicated personnel. Additionally, such tools with self-service options enable users to manage low-risk IAM tasks like password resets independently, further cutting business costs.

Streamlined Operations

IAM tools with poor design and complex security features like complicated sign-on procedures and unsuitable authentication methods can lead to low user adoption and expose your company to security risks, as users might try to sidestep challenging features. On the other hand, user-centric IAM solutions boost security and streamline access management with intuitive features like single sign-on, automated workflows, and robust self-service controls.

How AccessFlow Elevates User Experience in IAM Operations  

AccessFlow offers a suite of features designed to simplify and enhance the IAM process, making it more efficient and user-friendly. These include:

• Unified Access Management: AccessFlow offers a unified and compliant platform to request, approve, and manage user access requests, thereby enhancing the user experience for access requesters and approvers. IAM admins can automatically manage access for internal and external enterprise users and gain 360-degree access visibility across a hybrid IT environment from a single location.
• Self-Service Administration: This user-centric IAM solution empowers the users with self-service capabilities. End-users can request access, update account details, and reset passwords using self-service catalogs with minimal IT intervention, thereby enhancing overall productivity and user satisfaction.
• Internationalization And Localization: Supporting 22 languages, the system ensures a superior experience for international users. All static system elements, such as catalog names and homepage headers, are translated into the user’s preferred language, making it inclusive and user-friendly.
• Persona-Based Visibility: The platform can restrict access to system elements based on the user roles to provide a tailored experience ensuring a personalized experience and data security. For instance, with persona-based visibility in action, an Oracle database application owner can’t view, manage, or approve accesses for SAP applications.
• Seamless Integrations: The IAM solution can integrate seamlessly with a plethora of on-premises and cloud applications, such as Microsoft Active Directory, Azure Active Directory, SAP S/4HANA, Oracle EBS, MuleSoft, Dell Boomi, Google Workspace, and AWS. It can also easily integrate with other legacy enterprise apps given the availability of custom APIs.
• Global Search: The advanced search functionality enables users to find important features and elements such as catalogs and applications from the AccessFlow Home Page directly. For example, users can easily find the “Password Reset” catalog by typing the term in the global search bar available at the top of the home page.
• Interactive Chat: The simplified chatbot functionality provides users with an intuitive and user-friendly way to perform password resets and seek assistance through the AccessFlow portal. This feature streamlines user interactions, reduces complexity, and improves overall user satisfaction by offering personalized and quick assistance for low-risk, repetitive IAM tasks.
• Mobile Application: In addition to all the above, AccessFlow IGA also offers a user-friendly mobile app for on-the-go access management, enabling superior user experience.

To know more about AccessFlow and how it strikes the balance between identity security and user experience, request a free product demo at information@alcortech.com. Choose AccessFlow to streamline your access management and enhance user satisfaction with its modern, intuitive design and robust features.