The digital-savvy workforce in today’s fast-evolving business environment demands quicker, uninterrupted access to enterprise resources. Despite this, 73% of employees require 15 or more minutes to get access to necessary infrastructure resources. One of the primary reasons behind such access-related issues involves the usage of traditional identity and access management (IAM) tools that come with clunky interfaces or features, making them difficult to use for end users.
Such non-ergonomic tools decrease the productivity of end users while performing access management operations. Additionally, if IAM tools are too complex to use, end users may feel hesitant to use them or may adopt shadow IT practices, reducing the effectiveness of cybersecurity and access management policies in the organization. Thus, it’s critical to invest in modern, user-friendly IAM tools that drive superior user experience while streamlining access management.
AccessFlow, built on ServiceNow, is one such SOC 1 Type 2-certified converged IAM solution that not only prioritizes seamless user experience but also automates the entire identity lifecycle management operations. From powerful self-service controls and a simplified interface to persona-based visibility and centralized operations, AccessFlow offers various user-friendly capabilities that streamline access management, enhance user satisfaction, and boost overall efficiency.
But, before we explore more about AccessFlow and its user-friendly capabilities, let’s first understand why seamless user experience is essential during access management.
Modern IAM tools with a simpler design and easy-to-use interface make it easier for end users to get familiar with the platform, elevating their overall experience. Such tools make it easy to request, approve, and manage access to enterprise resources, thereby increasing user adoption while shortening the learning curve.
Modern IAM tools with user-friendly design, straightforward workflows, and self-service capabilities can elevate overall user productivity. Further, a centralized interface with 360-degree visibility in user-centric IAM solutions spares frustration for IT admins by letting them perform various access management operations from a unified place with zero hassle, leading to higher efficiency.
Implementing a complex IAM tool may increase operational costs due to the requirement for specialized training or staffing. Conversely, user-friendly IAM tools reduce expenses by minimizing the need for extensive training or dedicated personnel. Additionally, such tools with self-service options enable users to manage low-risk IAM tasks like password resets independently, further cutting business costs.
IAM tools with poor design and complex security features like complicated sign-on procedures and unsuitable authentication methods can lead to low user adoption and expose your company to security risks, as users might try to sidestep challenging features. On the other hand, user-centric IAM solutions boost security and streamline access management with intuitive features like single sign-on, automated workflows, and robust self-service controls.
AccessFlow offers a suite of features designed to simplify and enhance the IAM process, making it more efficient and user-friendly. These include:
To know more about AccessFlow and how it strikes the balance between identity security and user experience, request a free product demo at information@alcortech.com. Choose AccessFlow to streamline your access management and enhance user satisfaction with its modern, intuitive design and robust features.