The clouds’ have entrenched deeply across multiple environments in small, midsize and large organizations. They promise to spearhead your business, increase productivity, reduce costs, streamline processes and just make an uber-positive impact. Look at the other side of the coin! With many cloud platforms being used for different processes, utilization of outbound public cloud providers, and internal cloud kiosks been generated for every practice, CIO’s and the executive management are pained with issues around adaptation, governance and integration. Managing this hybrid IT environment starts getting difficult!
You need definitive steps and pointers to manage this hybrid IT chaos. To show tangible and real benefits of being an ‘on-the-cloud organization’ and to cope with the challenges ahead you need to evolve around three levels. They are IT leadership ( CIO and executive team), the organizational policies and the management systems in your company.
Here are the steps to win in today’s hybrid IT environment:
IT leadership (CIO and executive team)
- As a Chief Information Officer your role should shift from a provider of internal and external IT services to that of a broker of services.
- You must hire and train cloud savvy technical staff but be conscious of employing good people from procurement, program and management services.
- Security issues are a plenty in your cloud based environment. Reskill your security team for the cloud era learning from new technical, contractual and business relationship skills.
- The CIO and his team need to take the lead on empowering the organization on managing governance, risk and compliance processes.
- Create a portfolio of services that can be given to other business units within the organization or via external contracts and public cloud providers.
Process and Policy Framework
- Provide a standardized procurement-service agreement that defines all the criteria to be met by new service providers.
- Define the integration requirements for new systems before purchasing. This involves standardizing for identity, access management and end- to-end service management systems. The standards must ensure alignment of infrastructure, applications, processes and people.
- Catalog all your approved service providers and systems that meet organizational standards of security, performance and regulatory standards.
- Build long lasting relationships with trusted cloud providers and establish clear service level agreements with them.
- Always audit the cloud service providers’ disaster recovery plan and make provisions in case of failure. Back up is always needed!
- Verify the published APIs for service positioning, usage and reporting.
- Ensure that the overall governance framework covers the entire cloud life cycle.
- Have the capability to back up data from various cloud services and restore it onto different platforms. Backup and Restore!
- Implement a central management and reporting tool that enables you to have an oversight for all the cloud services.
- Use a single sign on facility for users to access all in-house, outsourced and cloud systems which can also be monitored and controlled centrally.
- Have the capacity and capability to manage and integrate both cloud and non-cloud processes and applications without any noise.
The Cloud is omnipresent in today’s digital era. At Alcor Solutions Inc. we understand that as businesses get on the cloud there are ‘spokes’ which arise with adaptation, integration, management and policies alongside already existing traditional IT systems. Our partnership with Mulesoft Inc. and an in house strategic consultative approach will spearhead your organization ahead.