A Business Case For Implementing ServiceNow

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14 Aug, 2014

How can you implement ServiceNow? In which areas can you leverage ServiceNow? What is your ROI with this platform? How will it profit your business?
Here is a sample business case evaluation for implementing ServiceNow:

Step 1- Assess The Customer needs
{Company XXX} is considering the ServiceNow platform to improve change management, asset management, automated discovery and mapping of assets as well as add a flexible self-service catalog to get higher performance in their operations.
Step 2- Data Gathering
Data was gathered with the {Company XXX} team for the development of a Business Case Analysis for hard cost and efficiency savings.
Step 3- Draft A Business Case Analysis Overview
The Business Case analysis looks at all the ServiceNow Costs with the projected ServiceNow Benefits to produce a business case that looks at the Return on Investment (ROI), Payback Period (PP) and Net Present Value (NPV) of doing the project for {Company XXX}.
Step 4- Across the business evaluate the revenue savings possibilities:

  1. Change Management:
  • Reduce number of incidents caused by change
  • Reduction in time to plan a change
  1. Self Service:
  • Reduced call volume due to self- service knowledge management
  • Reduced call time due to increased visibility and an integrated system
  • Reduced call volume due to movement of calls to the Self Service Catalog
  1. Asset Management:
  • Over purchasing of Software
  • Reduce Maintenance of Software Spend
  • Software Compliance Penalty
  • Reduce Over purchasing of Hardware
  • Reduce Effort of Physical Inventory of Hardware
  1. Automated Discovery of Devices and CI’s:
  • Change Advisory Meetings
  • IT Expense of handling Outages
  • IT Operations time savings on the Configuration Management Process
  • IT Team time savings on the Incident Management Process
  • Capacity planning and installing for usage optimization
  • Time Saved Mapping and Making Data Center Moves

Step 5: Get a statistical and mathematical perspective of the revenue savings, the return on investments, the cumulative benefits to the business with ServiceNow implementation and the net profits along a timeline to the business.
Step6: Present your findings to the CIOs and management of the {Company XXX} showing them the tangible and intangible values/ benefits  their business would get with ServiceNow implementation.
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Alcor is a preferred ServiceNow partner who believe that a consultative and process based approach to your IT concerns is key to effective enterprise management. Call Us at +1-(818)-835-3454 or write to us at Information@alcortech.com

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