Today, enterprises have a huge onus on them; that of delivering critical- IT enabled business services like email, supply chain systems, customer portals, and financial applications in a seamless way. A single impairment in a business service would potentially impact customer service, profitability and productivity. Now, every service is made of a complex set of interacting IT components that include physical and virtual servers, networks, databases, enterprise buses, assets, security loops and more. An outage in any of these directly impacts the delivery of the service.
Hence, an organization today needs a clear understanding of how services are affected by infrastructure issues. One needs to know and keep track of each and every infrastructure component that makes up a service. One needs to diagnose and resolve service impairments and outages quickly, flawlessly and on priority such that the business delivery is not affected. Today’s enterprise needs a service mapping tool that’s accurate, proactive, flexible, automated and simple – appropriately provided by ServiceNow ServiceWatch.
Here are five reasons to Service map with ServiceWatch:
Service map with speed, accuracy, intelligence, virtually in the cloud using ServiceNow ServiceWatch
Alcor Solutions Inc. is a global cloud advisory and implementation services company serving clients in multiple geographies globally. Our consultants provide advice to leading businesses on cloud platforms, architecture, enterprise service management and integrating IT service delivery. Our clients include global Fortune 500 as well as leading organizations in multiple industry verticals.
Alcor’s focus has been building strong competence on cutting edge technologies and advising clients in implementing them. We have partnered with industry leading cloud and Software as a Service (SaaS) platform providers to bring cost effective, rapid implementation cloud solutions to our clients. We are passionate about our thought leadership and believe that successful IT implementations result equally from good strategy and technology excellence. We believe that balanced advice and implementation requires a multi-dimensional perspective.