Intelligent Customer Service With ServiceNow Customer Service Management (CSM)
ServiceNow® Customer Service Management (CSM) goes beyond traditional customer service solutions to serve your customers—consumers or businesses—faster and more effectively. It gives customers their choice of contact options with omni-channel engagement. Customer issues are quickly routed to the appropriately skilled agents. Using an online customer service portal, you can automate recurring requests, deliver solutions via a comprehensive knowledge base, and provide customers with a community of peers and experts.
Join Shea Laughlin, Senior Solution Consultant at Alcor Solutions for a 40 minute interactive webinar and demo, as he demystifies the ServiceNow Customer Service Management portal for you to unravel its benefits.
Presented by : Shea Laughlin
Senior Solution Consultant
Alcor Solutions Inc.