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Intelligent Customer Service With ServiceNow Customer Service Management (CSM)

ServiceNow® Customer Service Management (CSM) goes beyond traditional customer service solutions to serve your customers—consumers or businesses—faster and more effectively. It gives customers their choice of contact options with omni-channel engagement. Customer issues are quickly routed to the appropriately skilled agents. Using an online customer service portal, you can automate recurring requests, deliver solutions via a comprehensive knowledge base, and provide customers with a community of peers and experts.
Join Shea Laughlin, Senior Solution Consultant at Alcor Solutions for a 40 minute interactive webinar and demo, as he demystifies the ServiceNow Customer Service Management portal for you to unravel its benefits.

 

Presented by : Shea Laughlin
Senior Solution Consultant
Alcor Solutions Inc.

Webinar recording