News
  • Machine Learning and Artificial Intelligence- Are they the same?

    A couple of decades ago, self-driving cars, virtual assistants, and smart cities were things found only in science fiction movies. However, today the lines from the reel to the real are blurring. Technology that powers the fabled ‘Iron Man’ suit has made its way into our everyday lives, while hover boards, as seen in the […]

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  • Thanks to Digital, Customer Service Has Changed – Watch these Trends to Stay Ahead in the Game

    Thanks to the proliferation of Internet, social media, and mobile devices, the way consumers communicate amongst themselves and with brands has transformed over the past few years. “Digital-first” has become a norm and consumers prefer not speaking with human beings to solve their issues or get answers to their questions. This has caused a dramatic […]

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  • Customer Service Management For Today’s Digital Customer

    Businesses realize that delivering a great customer service is not only a “right thing to do”, but it also has a great qualitative and quantitative impact on the business outcomes.

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  • 5 Reasons to Celebrate ServiceNow® Kingston

    Digital transformation is the buzzword these days! CxOs have started taking a fresh look at their processes, technologies, and business models to ensure that they are not missing out on needs and demands of the modern, technologically savvy consumers. Keeping in mind needs of the digital business, ServiceNow® recently launched its latest version, Kingston. The […]

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  • War Zone – 7 Cyber Security Attacks to Watch Out in 2018

    2017 showed us that the cyber crime economy is growing rapidly and it is getting harder to keep pace with cyber hacks and effective vulnerability responses.  According to The Hiscox Cyber Readiness Report 2017, in 2016, “cyber crime cost the global economy over $450 billion…over 2 billion personal records were stolen and in the U.S. […]

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  • 10 Technology Products to Gift This Holiday Season

    “Giving a gift is a nice gesture, selecting the right one is an art.” Sure enough, getting the right gift for your gaming-lover cousin, or stylish best friend, or not-so-tech-savvy grandpa could mean going through hundreds of pages on Amazon or wandering in aisles for hours. Today, as we have technology integrated into our lives, […]

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  • Incorta Partners with Alcor to Empower ServiceNow Customers with Advanced Analytics

    Incorta’s no-data-warehouse technology to help ServiceNow® users quickly, easily integrate and analyze data from multiple, disparate business systems including Oracle, Salesforce, Workday, and NetSuite  SAN MATEO, Calif. — Aug. 24, 2017 — Incorta, the real-time analytics platform that makes the traditional data warehouse obsolete, today announced it has partnered with global cloud advisory and implementation services […]

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  • Streamline Your Incident Management Process with Alcor’s DevOps Toolchain Integration Application

    SAN FRANCISCO, May 5, 2017 /PRNewswire/ — Alcor Solutions Inc. today, announced the release of its DevOps Toolchain Integration Application on the ServiceNow® Store. The Application is a bi-directional integration designed and built between ServiceNow®, xMatters®, Slack® and StatusPage® providing instant communication of evident information with distinct users having a distributed process across different tools. […]

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  • Alcor Enabled Rapid Start- Service Management Success at LightSpeed

    This post is about  Alcor’s Rapid Start for organizations to get their service management automation up and running at LightSpeed! So, this post is short and fast to read. Alcor Enabled Rapid Start allows customers to leverage Alcor Skilled resources best practices, to receive years of process maturity and immediate return on technology investment in […]

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  • Join Alcor At ServiceNow Knowledge17

    You are a few days away from IT’s greatest conference- ServiceNow Knowledge17! Coming to Knowledge17 means you’ll discover new ways to increase agility and lower costs with a modern ERP system for IT. At Knowledge17 , hear from companies like Microsoft, Virgin Atlantic, Fiat Chrysler, and more. By attending Knowlegde17, take best practices home with […]

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