With a robust underlying ITSM system generating volumes of information, it is critical for IT organizations to be able to leverage the right information to guide their decision making. Based on its advisory and implementation experience at numerous clients, Alcor brings its unique value in setting up the right content management and dashboard that maximizes Customer’s investment in its ITSM platform.
Key business benefits for our Content Management and Dashboard Services include:
A successful rollout of Content Management module enables the users to create and maintain content in a consistent manner based on industry best practice structure. This is critical to increase the adoption of self-help and for IT support organizations to obtain valuable information for support and ongoing improvement of Services.
Accurate and Efficient Reporting
Creating dashboard for different levels of management staff from the Executives to the Management team is critical to preserve the value of the ITSM platform. With our unique ability in understanding the needs for business when it comes to reporting, Alcor is able to help our customers set up the dashboard that meets the demand from different stakeholders
Help with Strategic Decisions.
Good reporting is an enabler for strategic decisions. We do not take a “one-size-fits-all” mentality when it comes to dashboard configuration, which will ultimately lead to strategic decision