IT Operations Management

Stop outages before they start with IT Operations Management

Enhance Visibility, Prevent Service Outages and maximize operational agility

Imagine a world without outages. The hours saved and headaches avoided, allowing you to roll out high-value new business services that run smoothly.

But how do you bring order to chaos and deliver improved services, when most of your time is spent putting out fires ?

Maturing your service operations takes time and occurs over multiple phases. These processes are not linear and the Enterprises can try to address some or all of them in parallel. ServiceNow recommends a three phase approach starting with enhancing visibility across the rntire IT infrastructure being used for delivery of business services.

The next phase recommends focusing on increasing service availability by managing the IT infrastructure as a whole rather than as individual elements and finally phase three concentrates on maximizing the agility of the IT infrastructure by leveraging automation, better analytics and providing more self-service options.

The Alcor Advantage

As a Gold ServiceNow Partner, Alcor Solutions is uniquely positioned to help your company achieve success.

Our consultative approach utilizes best practises outlined in :

  • ITIL : Infotmation technology Infrastructure Library
  • PMBoK : Project Management Body of Knowledge
  • COBIT : Control Objectives for Information and Related Technology

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