Enterprise Service Management
Enterprise Service Management extends the concept of IT Service Management across all service areas of an enterprise. Alcor believes that the process rigor applied to IT service management can be very effectively applied to managing other enterprise services such as HR, Finance, Facilities and GRC.
Unlike traditional IT consultants, Alcor’s ESM philosophy is process based. Instead of trying to take old processes that revolve around your legacy application and wrap ServiceNow around them, we bring our process rigor, ITIL expertise and decades of experience in ESM to define processes that are effective and can be integrated with the IT service delivery organization. We firmly believe that the success of ESM not only depends on how mature the ESM processes are, but also the level of integration and adoption they enjoy within the larger IT organization.
For ESM software implementation, we are a go-to partner of ServiceNow in California. Alcor’s expertise extends across the entire ServiceNow platform & it has supported some of its most extensive integrations with other Enterprise Applications.
Building effective ESM solutions is one of Alcor’s key business focus areas. We believe that as the trends of cloud computing and Software as a Service (SaaS) grow in momentum, IT should become more interconnected and able to manage its own operations effectively.
Alcor consultants have deep expertise around implementing and managing key IT Service Management processes such as Incident, Change, Release, Problem, Configuration Management & Asset Management. Through our strong partnership with ESM software vendors such as ServiceNow, Alcor provides process maturity & technological sophistication when implementing ESM solutions for our clients.