Alcor is absolutely what we needed to help get us back on the road for a successful Service Now go-live in July.
From the beginning Alcor's Engineers approached the challenge by performing 10 hours of discovery. This was necessary to find out where we were in our implementation and, more importantly where we wanted/needed to be in July.
Alcor staff’s obvious expertise and knowledge of Service Now as well ITSM processes gave us the sense of security and trust that we were lacking after working with our previous vendor.
We have grown to completely trust Alcor as our Service Now support and advising vendor