SAN FRANCISCO, July 9th, 2020 — Alcor Announces a Strategic Partnership with PeopleReign – the leading AI platform for enterprise service management automation

Alcor, a leading global provider of digital transformation, cloud solutions, security, and implementation services has announced partnership with PeopleReign.

PeopleReign is used by many enterprises around the world with typical reductions in MTTR by 45%, call volume reduction by 65%, and improved self-service adoption by 35%.

PeopleReign extends the value of ServiceNow® offerings and delivers better business outcomes. Unlike AI alternatives, PeopleReign is already trained to answer a million common IT and HR questions using natural language and is accessible through multi-channel support for chat, text, email, voice, walk-up and more.

Alcor is the only partner certified to offer, implement, and support the full suite of AI-driven PeopleReign products for ServiceNow including the Virtual Agent. PeopleReign modules include a real-time Virtual Agent, Classify for routing, Recommend for AI-based resolution options, and Insights for predictive analytics.

Tom Gibson, Managing Director, Alcor Solutions, Inc., says: “Our customers have expressed a strong interest in AI solutions. The future of work is AI-driven delivery of IT and HR services. Partnering with PeopleReign enables us to drive digital transformation by delivering Intelligence at the center of work so that people can focus on the difficult and unique challenges. Customers will realize significant user experience improvements through both quality and speed to resolution. Additional benefits include accelerating agent proficiency, reducing employee attrition and reduced costs by automating routine tasks.”

Dan Turchin, PeopleReign CEO added: “We rely on strategic partners like Alcor to make sure our customers have the best possible experience with PeopleReign. This partnership with Alcor combines a world-class AI platform with deep expertise in ServiceNow, Cloud, Managed Services, and Automation.”

Join us on Wednesday, July 15 at 9:00 AM PST for a webcast with Dan Turchin and Brent Knipfer, Alcor Chief Architect to experience a live demo of the new virtual agent and discover how AI will augment people to deliver better business results.

Register here

About Alcor:

Alcor Solutions, Inc. is a San Francisco, CA based company that provides global cloud advisory and implementation services to clients in multiple geographies. Their clients include global Fortune 500 as well as leading organizations in multiple industry verticals. Founded in 2008, Alcor Solutions Inc.’s focus has been building strong competency on cutting edge technologies and advising clients in implementing them. Alcor is Elite ServiceNow™ Partner, AWS Standard Partner, Oracle® Gold Partner, and also works with several other technologies. Alcor Enabling Cloud™ is a registered trademark of Alcor.

Anna is Alcor’s Employee Of The Month | Congratulations!

Anna is Alcor’s Featured Employee for July 2020! Anna Alferova, Senior Marketing Executive at Alcor Solutions, Inc. is highly motivated and passionate about delivering high quality work in time. She appreciates flexible and understanding work culture at Alcor and believes that power of recognition at workplace is extremely encouraging. A fun loving person and a mother of 1.5 year old adorable son, she loves international travel and spending quality time with her family.

Monisha Singh, Principal at Alcor Solutions, Inc and Anna’s manager says, “Anna is a wonder lady! She is a remarkable multi-tasker. Her commitment and hard work is truly commendable. She is a team player and a great asset to my team and Alcor. Everyday is a pleasure to work with her.”

Neha Bhati, Senior Marketing Executive at Alcor Solutions, Inc. adds “Anna is an amazing co-worker and having her on the team makes a huge difference! Her impressive work ethic and dedication to deliver valuable work within short deadlines has always helped the team in meeting goals. Her upbeat attitude and eagerness to collaborate and lend a hand in times of need makes her a real team player. It feels wonderful to work with a colleague who is so self-reliant and motivated.

Here is an insightful tete-a-tete with Anna:

  1. What has been your experience at work here at Alcor – please elaborate on self-motivation, team dynamics, people strengths etc.

My journey at Alcor started 3.5 year ago, and so far I’m happy to say – these years were the best in my professional career! Every day is truly an adventure! At Alcor I’m given an opportunity to explore my work interests, I enjoy been a part of multiple marketing activities – from tactical to strategic marketing! I feel very fortunate to be a part of such a strong company with rock-solid values and outstanding corporate culture.

  1. Why do you feel proud to be an Alcorian? Please elaborate in a couple oflines.

In my opinion, every Alcorian is given an equal chance to learn, grow and thrive! Hard work and dedication is always encouraged and recognized! The relationship between employer and employee is a two-way street, but unfortunately not all organizations follow this rule. Alcor strives on employee centric culture, and this makes me proud to be a part of this progressive company.

  1. What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated? Please elaborate in a few lines.

I had multiple defining moments at Alcor. Over the course of 3.5 years I was fortunate to get promoted twice and try myself in multiple roles, this helped me build up confidence in my abilities and encouraged my passion to achieve more, do better, try harder. The opportunities that were given to me are truly empowering. Each time I represent Alcor at sponsored events, conferences, webinar, it gives me the sense of being part of something great & innovative. Now in conditions of global pandemic, I miss being on the ground supporting onsite events and socializing with our customers and partners, but I find new ways to stay happy and motivated – by checking in with my team often, brainstorming on new ways to promote Alcor expertise and products.

  1. Who is Anna?How can you best describe yourself?What motivates you- demotivates you? What do you do do for fun? What are your hobbies?
    Here are some facts about me:

1) I was born and raised in Russia and moved to US when I was 20 years old.

2) In university I majored in journalism, but my main professional passion is innovative marketing strategies.

3) In the last 12 months I lived in three states – California, Florida, Texas

4) I am a mother of 1.5 year old son – Thomas, who has my heart.

5) International travel is one of my biggest hobbies

6) Among the fun things I enjoy cooking, hiking, spending time with my family and… catching up on my sleep.

  1. When you hear theword, Alcor- which 3 words strike you?

Opportunity – Alcor has generous environment for opportunities. It’s exciting to see your teammates, colleagues and peers grow over the years!

Success – Being the part of Alcor success journey is one of the defining moments for me at Alcor.

Flexibility – Alcor has very flexible and understanding work culture. As a mother of a young child in reality of global pandemic, I appreciate the flexibility and understanding. I’m given the trust to exceed in my work, and this motivates me to work even harder!

You are a true Alcor star who shines and inspires us every single day. We are proud to have someone like you amidst us. Cheers!

FAQs: How to Leverage Emergency Response Management Apps?

In partnership with Washington State Department of Health, ServiceNow released a no-charge community app, Emergency Response Operations, to help companies and governments implement critical workflows for emergency response and crisis management as they manage through COVID-19.

In addition, ServiceNow developed three no-cost community apps to benefit other organizations and governments fighting the pandemic. These apps are available now and will remain free of charge through September 30, 2020.

  • Emergency Outreach: During a crisis, this workflow leverages the Now Platform® to help companies connect with employees to assess the impact. Employers can reach out by email to provide information and safety measures and request a response to confirm if employees are safe, and where they are located. Employers can also leverage the ServiceNow Now Mobile App to send push notifications to employees via mobile to get response.
  • Emergency Self Report: This workflow helps an employee notify his/her employer that he/she is going into quarantine and when he/she can safely return to work. It provides workflow support for both the employer and employee and enables response teams to track employee reporting.
  • Emergency Exposure Management: When a company becomes aware that an employee has been diagnosed with an illness, this workflow helps the employer identify other employees who might have been exposed based on the employee’s meeting history and location.

Q: Are the apps really free?

A: The applications are free, and hosting is free until Sept 30, 2020.

Q: What happens on Sept 30?

A: ServiceNow will do separate enablement about converting/capturing a $500 hosting fee.

Q: Do any of these apps have pre-reqs for the customer to own any specific module(s)?

A: If you are an existing ServiceNow customer, you do not need a specific license or to use a specific application. All customers can use these apps regardless of their current contracts or entitlements from ServiceNow.

Q: How do I install the apps?

A: The apps are available on the ServiceNow Store and should already be available to install on one of your instances by having your ServiceNow Admin go to System Definition/Plugins.

Q: How do I give people the appropriate roles?

A: Ideally you will add the roles to specific groups. This will give each user the right level of access.

Q: If I need help who do I contact?

Someone from Alcor will be happy to get on a one-hour call and walk you through some of the key steps to get you up and running. This is a free service we are providing to any ServiceNow customers.

Alcor has also built several digital workflow driven solutions on leading platforms such as ServiceNow, AWS and Azure platforms, including HR solutions for end-to-end candidate tracking, on-boarding, off-boarding, digital employee orientation, employee appreciation, automated access management and more. In the light of the recent events these products can kick-start an organizations ability to conduct business remotely.

Read more : Alcor products here 

In order to cover the most impacted by COVID-19 and help organizations streamline their operations in this moment of crisis, Alcor is extending all our products free of cost for next two months. Please reach out to us at , if your community or your organization can benefit from this  solutions.


In the matter of just a few weeks COVID-19 has disrupted the way we all work. 

Closed offices, disrupted routines, adjustment to remote work, work and life balance in the quarantine conditions. These are some of the new realities we are facing. With most of the global companies advising their employees to work from home and practice social distancing, the way we work has been transforming day by day. 

But as we are working from home – the work doesn’t stop. In fact, it adds up and requires new approaches and solutions to simplify remote work access and communication between the teams. 

Alcor has built several digital workflow driven solutions on leading platforms such as ServiceNow, AWS and Azure platforms, including HR solutions for end-to-end candidate tracking, on-boarding, off-boarding, digital employee orientation, employee appreciation, automated access management and more. In the light of the recent events these products can kick-start an organizations ability to conduct business remotely.

Here is a deep dive into some of the solutions our customers can use to mitigate the impact of a global pandemic on their businesses:

TalentRun is Automated End to End Candidate Tracking Process which allows Recruiters and candidates go through the hiring process seamlessly even in remote conditions. TalentRun is also used to support on-boarding, off-boarding , as well as provides tools for employee orientation and initial learning programs.

AlcorOne is Automated one stop employee portal built on the robust, AI enabled, ServiceNow platform – enriching employee experiences in a trustworthy, easy, collaborative and secure environment. This employee portal can be utilized to improve and automate employee experience, recruitment and candidate tracking process, offerings for HR professionals. Our customers use it to publish company announcements, important messages based on the employee’s location, track events and unite employee on one platform. 

AlcorOne is integrated with ServiceNow HR Case management application which is used to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and services over time. Virtual agent is a great addition to this solution to enable automated chats for employees requesting critical HR services and FAQs at this time.  

High5 is the only full automated, seamless and collaborative Employee Appreciation Product built on ServiceNow™ platform. Virtual Appreciation and Recognition unites remote teams and gives them a sense of purpose and belonging, especially in the times of disconnect.

Accessflow is one stop shop for all access needs for many customers. It’s fully automated, has plug and play configurations and allows to track your access seamlessly with privileged access management, role-based approval system, agent workspace experience,  and several automated infrastructure and  cloud management functions that do not require any physical presence in offices or data centers.

In order to cover the most impacted by COVID-19 and help organizations streamline their operations in this moment of crisis, Alcor is extending all our above solutions free of cost for next two months. Please reach out to us at , if your community or your organization can benefit from our solutions. 

Thank you for your commitment and support. We are positive that working together in helping our communities and staying in touch with those we care about – our families, customers and partners – will help us to overcome this crisis soon!


Dear Valued Customers, Partners and Communities,

In these times of uncertainty, we at Alcor have been closely monitoring the situation around COVID-19, responding to existing scenarios, and preparing for the future. While the health, safety, and wellbeing of our employees, customers and partners are our top priority, we are also taking committed measures to help our customers operate their businesses efficiently.

Recognizing the role we play in your business strategies, I wanted to personally connect and share an update on the tireless efforts we are taking to minimize the impact of the current situation.

Employee Wellbeing: Maintaining social distancing, all our employees across the world are working from home and have been requested to follow local precautionary health measures, keeping themselves, their families and others safe.

Business Commitments: Focused to serve our clients with usual high standard services, we’re able to operate effectively and successfully. As a proactive global consulting organization, working remotely is a common practice across all our office locations and hence all the process workflow is happening uninterruptedly.

Emergency No-Charge Apps: Supporting preparedness and emergency response, ServiceNow has announced four new apps with no current license cost – Emergency Outreach, Emergency Self Report, Emergency Exposure Management, and Emergency Response Operations. Alcor is a ServiceNow Elite Partner with years of expertise on the ServiceNow platform. We would like to support ServiceNow’s initiative to help those who are in need of emergency solutions, and are proud to offer to implement these applications at no service cost during this challenging time. In case you find this meaningful for initiating crisis management within your organization, please feel free to reach out to us for support. We look forward to serving you and helping your business to maintain standards in the times of uncertainty.

Thank you for your commitment and support. We are positive that working together in helping our communities and staying in touch with those we care about – our families, customers and partners, will help us to overcome this crisis soon! We wish you all the best, stay safe!

Amit Singh
CEO, Alcor Solutions, Inc.

Lisa Features In Alcor’s Employee Success Feature | Congratulations

Lisa Clinton is Alcor’s Featured Employee for February 2020! Lisa, Senior Operations/HR Manager at Alcor Solutions, Inc. appreciates diversity at the workplace, as this gives her a chance to engage with employees from many different cultures and backgrounds. This helps her to have a truly global perspective and motivates her when working with the various teams within Alcor.

Monisha Singh, Principal – Alcor Solutions, Inc says, “Lisa has been with Alcor for more than five years and she has been an outstanding contributor. She has worn multiple hats at work and has accepted every new assignment as a challenge and accomplished it successfully. Lisa has the ideal combination of work ethics and modern thinking workplace which is perfect for the role she is in”.

Here is an insightful tete-a-tete with Lisa:

  1. What has been your work experience here at Alcor? 

Having completed five years at Alcor, I’ve been a part of the organization’s incredible growth! It is very rewarding watching this vision fold by fold, I really appreciate my time spent with my colleagues and leadership. In quest of making Alcor, the Best Place to Work, I strongly believe in putting in my full efforts in every task – learning and growing at the same time. Being a part of and working in such a diverse workplace provides me with a very rich experience I would not trade. I appreciate the culture of opportunity as well – Alcor allows its employees to show their willingness for an assignment, learn about the nitty-gritties, and set the ball rolling. This philosophy is one I can truly embrace.

  1. Why do you feel proud to be an Alcorian?

I feel proud to be a part of a highly skilled team, consisting of the best of talent from across the world. The work culture here is dynamic and abides by the Alcor’s vision of growth and excellence.

  1. What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated?

My everyday experiences at Alcor puts a smile on my face and motivates me to be a better version of myself! It’s a very positive feeling when I hear people talking, help them onboard, and check back with them – Wow! I just love the work environment and culture here.

Other than that, every opportunity I get at Alcor, boosts my motivation and makes me feel successful. Be it going to the Knowledge conferences or presenting positive things that clients had to say about Alcor.

  1. Who is Lisa? How can you best describe yourself?

An enthusiastic and positive personality who believes that loving your work is the key to success. A mom of three children, I love spending time with my family and tickling their taste buds by cooking delicious meals. In my free time, I can be found watching a movie, reading a good book, hiking to Mini Wine Country or exploring local places. Following the practice of giving back to the society, I enjoy volunteering for the community sports at Youth Football League, supporting the Autistic community, and promoting art and theatre.

  1. When you hear the word, Alcor- which 3 words strike you?

Diversity, Innovative, and Opportunities

Thank you for talking to us, Lisa! We wish you the very best in all you do!

Pamela Features in Alcor’s Employee Success Feature | Congratulations

Pamela Morris is Alcor’s Featured Employee for December 2019!
Pamela, Senior Manager – Consulting, who works at Alcor’s US office is passionate about her work and likes to spend her free time with her sons and family members.

Ziying Magic Tan, Principal – Alcor Solutions says, “From the day Pamela joined the Alcor family, she has been making tremendous impact to our success. She has taken on some of our most complex and strategic initiatives, travelled around the globe and helped our company achieve tremendous success in all her assignments. She has also been an ultimate professional and leader in her engagements, always taking on the toughest assignments, jumping on tasks above and beyond her normal duties and continuously motivating her team members for excellence in challenging times. We are very grateful to have her in the team and look forward to many successful and fun years together ahead.”

Here is an insightful tete- a- tete with Pamela

1. What has been your work experience here at Alcor?

What an incredible journey it has been, thus far at Alcor! I have been given so many opportunities to work with clients all over the world including Tokyo, Paris, London, Seoul, Shanghai, and here in the U.S. My work life has been non-stop since I started a year ago; learning from both, clients and my fellow employees. It’s just been so exciting for me!

There is an overriding sense of helping across the organization; we truly have a culture of wanting the best for each person and treat every client/project with utmost importance. It’s rare to be part of an organization that lives that out and I am truly happy to be part of one!

2. Why do you feel proud to be an Alcorian?

We have an amazing group of people here at Alcor. All are very skilled at what they do; it’s an honor to be among the best in the industry.

3. What has been that one defining moment for you at Alcor where you felt happy, successful and motivated?

Every client engagement has been exciting with unique challenges. My favorite part of working with clients is getting to know them, the challenges they face, and work collaboratively with them to provide their end users a seamless experience.

4. Who is Pamela? How can you best describe yourself? 

I’m one of those people who is passionate about ‘my work’ and many a times, when hit by those ‘Eureka’ moments, you may find me with pen and paper taking notes! When I can step away from work, I help and assist my youngest son flipping houses in Boise. We just sold our first flip house!

5. When you hear the word, Alcor- which 3 words strike you?

Quality, Collaboration, and Integrity

Sushil Features in Alcor’s Employee Success Feature | Congratulations

Sushil Kumar is Alcor’s Featured Employee of the Month for November 2019! Sushil, Senior Technical Consultant, based at Alcor’s California headquarters calls himself a technologist to the core!

Ziying Tan, Principal, Alcor Solutions says, “Sushil exemplifies who an Alcorian is! Not only he will put in incredible effort every day on his own work, but he helps his teammates unconditionally regardless of any situations, making everybody else better around him. We are very grateful to have him on the team.”

Sushma Aithal, Manager-Consulting, adds, “Sushil has great technical skills and is extremely diligent. He is patient, always willing to help out and maintains a positive attitude, altogether makes him a top-notch team player!”

Here is an insightful tete-a-tete with Sushil: 

  1. What has been your work experience here at Alcor?

No two days are the same here! The work environment at Alcor is exciting, super charged, the work culture is awesome, and one can reach out to anyone in the organization for help, and the collaboration with the offshore team is wonderful. Having spent nearly 5 years here, I yet have so much to learn here!

  • Why do you feel proud to be an Alcorian? Please elaborate in a couple of lines.

The exposure one gets at Alcor is awesome. I feel proud to work across multiple technologies- AWS, ServiceNow and more. Having worked on multiple ServiceNow modules and AWS, my experiential learnings have been immense here. Another pride factor for me is the approachability and transparency with the Management – very rarely seen in organizations today.

  • What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated?

There have been multiple defining moments for me here! I did start as a developer but am moving steadily to an architect role! It has been wonderful to work on business opportunities. I got an opportunity to work on the pre-sales functions where we got great success with a retail giant in Japan and an alternative energy systems company out of United States. Both these opportunities have been motivating for me! The trust that clients have in me during the engagements has been another defining moment for me. One more to add! Winning the first Alcor hackathon was pivotal and the product been shortlisted at ServiceNow CreatorCon was my ‘ruby’ moment!

  • Who is Sushil? How can you best describe yourself?

For me, technology is all! I am focused and dedicated at my work. Am inclined towards reading across technology in my free time. Watching movies help me relax and I like to travel to new places with being a “big-time” foodie even if I am a vegan. Recognition motivates me to do better and set my bar higher. Last but not the least, family support in all that I do is very important!

  • When you hear the word, Alcor – which 3 words strike you?

– Great Culture

– Supporting Environment

– Integrity

Thank you for talking to us, Sushil! We wish you the very best in all you do!

Abbas features in Alcor’s Employee Success Feature | Congratulations

Abbas Abidi is Alcor’s Featured Employee of the Month for September 2019! Abbas, Technical Consultant, based at Alcor’s excellence center at Delhi calls himself a self-motivating, energetic person!

Poojitha Chekka, his colleague, says,” Abbas is a great asset to the team, very enthusiastic and innovative in learning newer technologies. He always goes above and beyond to solve issues. His never give-up attitude always makes him unique and he is always ready to lend his hand. One word to describe him – he is an AMAZING person to work with!”

Here is an insightful tete-a-tete with Abbas: 

  • What has been your experience working here at Alcor?

My experience of working here in Alcor has been great! The company’s environment is wonderful, the coworkers are friendly, the management and HR teams are approachable and transparent.
The reason Alcor is growing at a great pace is because of the quality of work it delivers to their client. We work proactively on issues and try to give the best solutions to the client. We have a very high CSAT score and get a lot of client appreciations.
Alcor is a company which has a vision and employees can see themselves growing along with this vision. We don’t work in silos; we are given opportunities to work and expand our knowledge in different areas as well.
Alcor conducts annual hackathons and we often work on product development and research; this also helps in pushing our limits and learn new and latest technologies. The employees are also recognized for the efforts they put in and are appreciated for their work in a public platform.
The seniors always have your back and you’re never left high and dry.

  • Why do you feel proud to be an Alcorian?

I feel proud to be an Alcorian because of its culture, work and the vision. I can see myself growing and learning new things in a great environment where everyone is appreciated.

  • What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated?

There has been many such moments, however if I have to choose one then I can say that the interaction which I had with the CEO and the Founder at the inception of my career here in Alcor paved a path for my professional success.
We shared our goals and company’s vision and realized that they were similar. Post that, I was placed in a team where my aspirations are taken care of and which challenged me to push my own limits. Since then, I have been given a chance to research and learn. I also got a chance to represent my company and give webinars to different regions around the globe. This was a new experience which motivated me and helped me to further expand my limits.

  • Who is Abbas? How can you best describe yourself?

I am a self-motivated individual who likes exploring and learning new things. Coming from a computer background, I love gadgets and like coding and learning new technologies.

I challenge myself to advance on a personal level. I take myself as competition and keep a track of where I was a month or a year back. I like to think out of the box and try to do things that distinguish me from the crowd. I draw inspiration from my father, Steve Jobs, Harvey Specter from Suits, Jeff Bezos and Elon Musk. I get demotivated by liars, dishonest, manipulating and unfaithful people.
I am a social person and like meeting new people and try to build a good rapport with them. I was involved in social activities during my college days and have good leadership experience of managing college clubs and societies. I am a creative person and like working on the Adobe Illustrator and do sketching in free time. I like watching Sitcoms, Action, and Drama TV Shows and likes listening to pop and alternative rock music.

  • When you hear the word, Alcor- which 3 words strike you?
  • Vision
  • Growth
  • Culture

Thank you for talking to us, Abbas! All the Best!

Leading By Example | Alcor Solutions’ Founder | Monisha Singh

Leading by Example, Alcor Solutions’ Founder and Principal, Product Development and Strategic Alliances, Monisha Singh believes that there is no substitute to hard work. Her advise to people who are just starting their careers is-follow your dreams, challenge yourself in your daily jobs, work with passion and don’t shy away from hard work and be humble to learn new things every single day.

With a cup of Joe, it was a pleasure to chat with Monisha about her career path, her vision for Alcor and its team members, and her personal goals.

  • Could you tell us about your career path? 

Read More

Jennifer features in Alcor’s Employee Success Feature | Congratulations

Jennifer van Ommen is Alcor’s Featured Employee of the Month for August 2019! Jennifer, Manager, Consulting based at San Diego, California, calls herself an ambitious person and a creative problem solver!

Aleks Dmitrovic, her Manager, says, “Jennifer has been a tremendous resource on our team, providing leadership, insights, and support for all our work. Our CSAT’s have been through the roof under her watch, and customers have provided great feedback. As we continue to grow we look forward to Jennifer’s continued contribution to our success.”

Here is an insightful tete-a-tete with Jennifer: 

  • Please tell us about your experience working at Alcor

I have been so impressed with the people at Alcor. Everyone on the team is self-motivated, caring and truly proud to be doing the good work they are doing.

  • What makes you feel proud to be an Alcorian?

I am proud to be part of an organization that has integrity. Successes are celebrated and people are recognized. It’s so easy to get lost in the machine of a huge organization, but you don’t get that at Alcor. It really feels like a family.

  • Tell us about a few defining moments you had at Alcor.

It’s difficult to pick just one! Recently, I had a former colleague reach out to me and ask what I had been doing differently lately because I seemed so much happier. I shared with them my great experiences at Alcor. That person eventually joined the Alcor team. There is nothing more rewarding than sharing opportunity and success with others, so that really made me feel great.

  • Tell us more about yourself: Who is  Jennifer?

 I’d say I’m ambitious and a creative problem solver. Being given room to grow motivates me and micromanaging demotivates me. My husband, John, and I love to travel internationally with our two teen daughters. I also love to just chill at home in San Diego with our three cats. It’s a beautiful city with unbeatable weather, so I can’t complain!

  • When you hear the word, Alcor- which 3 words strike you?

Team, Integrity, Progress

Thanks for talking to us, Jennifer! Wishing you many more accolades ahead!

Disrupting Digital Transformation with ServiceNow™ Madrid

Over the past decade or so, ServiceNow™ has become a market leader by continuing to focus on delivering an intelligent and intuitive experience for everyday work. ServiceNow™ has been disruptive in transforming enterprise software and making it more user-centric.

With ServiceNow ™, employees have a smooth and seamless user experience while handling complex workflows.

The recently released Madrid Release from ServiceNow™ builds on this integral foundation of the platform by introducing more than 600 innovations. These features promise to influence the next wave of enterprise workflow transformation.

Here are Madrid Release’s important benefits:

Read More

Poojitha features in Alcor’s Employee Success Feature | Congratulations

Poojitha Chekka is Alcor’s Featured Employee of the Month for June 2019! Poojitha, Senior ServiceNow™ Developer at Alcor headquarters in California, appreciates the cross functional opportunities given to her at work, which fuels her passion for new accomplishments.

Her colleague, Abbas, says, “Poojitha is one of the most amazing coworkers I have ever encountered! She is very supportive and caring, and I really like the way we divide and conquer the work. She has good skills in understanding the problem and she puts all her efforts to find a working solution.
She can make anyone’s job easy, and if she’s around – you will never need to worry about the quality of work!”

Here is an insightful tete-a-tete with Poojitha:

Please tell us about your experience working at Alcor

I would just say that the last year and a half has been amazing at Alcor! I love this workplace for the recognition and appreciation you get from your peers and Executive team! It’s a positive work environment, and your hard work is always appreciated. As a Developer, I worked across multiple projects, which helped me in my self transformation journey to become a more capable and confident developer.

What makes you feel proud to be an Alcorian?

We work virtually, yet we have a strong bond at Alcor! I am proud of my colleagues and myself who have cherished this bond, and it continues to get stronger and better each day! Here at Alcor are given opportunities to explore new things and work across various projects. This helps us work across multiple teams and modules. I feel so proud to be an Alcorian!

Tell us about a few defining moments you had at Alcor.

I remember this one instance, where a project was not going quite well, but after a few integrations, correcting a few bugs and working together as a team, we were given kudos by the same client. This appreciation has been a defining moment for me.

Another case to point would be my own disbelief in myself actually writing and implementing a JAVA scripting internal cloud project POC. I had never done JAVA scripting, but my hard work and spirit to learn made me excel at this customer POC.

Tell us more about yourself: Who is Poojitha?

As a mother of a 2-year-old, I am and I need to be a 24X7 positive person. And an active one – too! I love experimenting in the kitchen and like playing badminton when I get the time and, of course, spending as much time as possible with my boy.

When you hear the word “Alcor” – which 3 words come to your mind?

  1. Happy Family
  2. Camaraderie – Everyone for Everybody
  3. Comfortable

Thank you for talking to us, Poojitha! Cheers and many more accolades!

Walk in for an Interview for ServiceNow Openings at Alcor’s Delhi Office

ServiceNow folks! It’s time to block your calendars as Alcor Solutions, Delhi invites you for a walk-in interview drive for multiple ServiceNow Developer roles.

Days: Friday, 26th April and Saturday, 27th April 2019

Timings: Walk in anytime from 10:00 AM to 4:00 PM

Venue: Office # 1, Ground Floor, Tower-A

Stellar IT Park, C-25, Sector- 62, Noida 201309.

Phone #: 0120-4202645 / 9158896590

Light Refreshments will be provided

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Top 10 Benefits Of Using AWS

As a testament to its extreme flexibility and breadth of its service offerings, AWS cloud computing from Amazon has radically changed the cloud market to the extent that, AWS was named the No. 1 vendor in the IaaS market just above Microsoft’s Azure in 2017. Through a study of it’s operational trends, researchers from Gartner institute found that AWS has the strongest track record of customer success, and the most customer-centric ecosystem for partners. But how did it get here? What makes their market offering so unique? To answer these questions, we propose to list reasons as to why it sits on top of this ranking by outlining it’s benefits and value proposition. Read More

Sushma Features in Alcor’s Employee Success Story | Congratulations

Sushma Aithal is Alcor’s Featured Employee of the Month for December! Sushma, Engagement Manager at Alcor Solutions, Inc., is a people’s person. Her adage at work is to learn from one another, grow together as a team; in effect, get empowered and be a pathfinder! A daughter of an Army Officer, Sushma believes that honesty, loyalty and integrity towards one’s work and work place are values ingrained in her from childhood.

Here is an insightful tete-a-tete with Sushma:

1. What has been your experience working here at Alcor.
It’s just been an amazing journey! Each day has added something new in my development. The flexibility, training, accountability and empowerment I am exposed to, in my role, motivates me, while the approachability to the senior management, the continuous learning from team members, growing together as a team just makes each work day exciting and invigorating. This sense of continuous learning across hierarchies and verticals gives me a sense of pride and satisfaction.

2. Why do you feel proud to be an Alcorian?
We have accomplished a lot in a short span of time! That’s a proud feeling for me. I joined 2.5 years back and the growth of this company, the potential for personal growth and the sense of ‘one-ness’ I get here, makes me proud and happy.

3. Tell us about a few defining moments of yours at Alcor.
The motivation to work here is every day- Speaks a lot about this company! In my consulting, customer facing role- a successful launch, kudos from a customer- all are defining moments. Early this year, at one of the Go-Lives, the customer talked about our work done for them adding value to their day to day operations- defining moment again! Middle of this year, I took ownership of HR service delivery at Alcor. With me getting trained, I trained a team, we as a team completed our certifications, we had to do a lot of self training and learning, had to do work shops with requirements and show excellence in my consulting role. The Management recognized my efforts. These instances motivate me to do more!

4. Tell us more about yourself- Who is Sushma?
I am an open minded professional. As a daughter of an Army Officer, honesty, loyalty and integrity towards work and one’s work place are values ingrained in me from childhood. I base my relationships on trust with customers and people at Alcor alike. Trust motivates me!
I am a neutral person when it comes to demotivating factors. In my community, I am an active participant in fund raising activities and am part of a few NGOs. In my free time, I spend time with family and friends.

5. When you hear the word, Alcor – which 3 words/ phrases strike you
• Family like work environment
• Challenges ( in a good way ) and Opportunities
• The impact that Alcor is creating

Thank you for talking to us, Sushma! Cheers and many more accolades!

AWS| Alcor Webinar: Provision & Govern Cloud Resources Using AWS Service Catalog Connector for ServiceNow®

IT Service Management (ITSM) tools, such as ServiceNow®, can connect with AWS Service Catalog to make it easier for ITSM platform users to request AWS services and resources. The AWS Service Catalog Connector for ServiceNow simplifies AWS product provisioning for ServiceNow users and provides ServiceNow administrators governance and oversight over AWS products.
Join Alcor Solutions Inc. and AWS for an interactive webinar and demonstration, where you would learn more about how to provision and govern cloud resources using AWS service catalog connector for Servicenow®
Webinar Date: Thursday, January 31st 2019; 11 am US Pacific/2 pm US Eastern
Alcor Solutions Inc. – Chaitanya Kishore
AWS – Clive D’Souza & MaSonya Scott
Webinar Outline:
Alcor Overview
AWS Service Catalog Overview
Service 101
Common Use Cases
Connector for ServiceNow
Connector for ServiceNow demo
Call to Action

Can’t attend the webinar! Register anyways! We would be sending the recording  to all registered participants .
Register for this Alcor-AWS thought leadership speaking series today! 

Webinar | ServiceNow Integration with Tenable | Journey To The Center Of The CMDB

People and technology assets are the cornerstones of every organization. Knowing what they are, where they are, what they do, and how they interact is a key to maintaining an efficient and competitive business. Equally important is the ability to provide actionable insight into your entire infrastructure’s security risks, allowing you to quickly and accurately identify, investigate, prioritize and remediate vulnerabilities and mis-configurations. Join Aleks Dmitrovic, Principal – Cloud Strategy, on November 29 at 11 AM PDT, as we discuss the best practices around ServiceNow® & Tenable integration and continue our successful journey to the center of the CMDB. We will go over:

  • The ability to update your CMDB structure
  • How to proactively manage risk, vulnerabilities and threats
  • How to automate the remediation and update your CMDB

Learn how ServiceNow® & Tenable can help manage the completeness of the CMDB and discover best practices around infrastructure security risks, as well as some common challenges & unique opportunities to make your IT journey more valuable and secure.

Can’t Join The Webinar? Register anyway, and we will send you our recording!

Hartaj Features In Alcor’s Employee Success Story | Congratulations!

Hartaj Kandola is Alcor’s Featured Employee of the month for October! Hartaj, Alcor Solutions’ ITSM Practice Manager believes that mentoring, training and helping people in all aspects of his life invigorate him to the core! His motivation at work stems from his training classes which he finds to be a creative process of empowering clients and people. A Martial Arts expert, a body boarding enthusiast and hiker, Hartaj leads a vegan fest initiative that’s attended by over 25,000 people in his community.
Here is an insightful tete-a-tete with Hartaj:
1. What has been your experience at work, here at Alcor.
I don’t differentiate between Alcor and me- my work life is like an extension of me! Of course, working here is exciting and challenging at times, but that’s the very richness of it all. The team atmosphere is, “Everybody helps everybody”! This is quite different from the earlier companies I’ve worked for. The leadership team is very easy to talk to and I can call someone up, vent out, discuss, without any fear or pressure. This company follows the ‘Open door policy’ on ground!

2. Why do you feel proud to be an Alcorian?
I feel a sense of belonging here- a sense of family here. It’s interesting, even if we are virtual, globally placed- it’s exciting to go to work! I am proud of and enjoy this sense of community we have built across our people in US, India and Canada.

3. What’s been that one defining moment for you at Alcor where you felt happy, successful and motivated?
There are a couple of defining moments 🙂
One was when a customer said – can you do this? Here, it was a creative process when, we as a team went around the task together and as one!
Another defining moment for me is when I do training classes with people at Alcor and clients. It’s an incredible feeling when you talk and empower customers, enable them to adopt technological innovations, mentor and get mentored! This give and take of knowledge reflects on the maturity and depth of thinking of the people at Alcor.
Here is one more! Alcor’s off shore team is hungry! Give them an idea and they are driven to do things.

4. Who is Hartaj?
The mountains and beaches- both excite me. I am an avid hiker and a body boarder. I have been training in the Sparing form of Taekwondo (a martial art) for many years now. I also lead a vegan fest initiative, which is attended by over 25,000 people in my community. Helping people motivates me hands down!

5. When you hear the word, Alcor- which 3 words strike you?
Team work
Change- Two days are never the same- that’s the excitement quotient here!

Thank you for talking to us, Hartaj! Cheers to many more accolades!

Delivering Intelligence to Everyday Work with ServiceNow® London Release

Intelligent applications are no longer a distant goal, but a requisite for most forward-thinking organizations today. To make business operations more efficient, and employees – more productive, organizations across the world are re-evaluating their existing processes and business models. They are looking to embrace innovative technologies to keep pace with the demands of modern, tech-savvy users.

ServiceNow®, with its vast offering, is a sought-after multifunctional platform, for enterprises worldwide. By providing end-to-end visibility into business operations, it allows users to automate routine tasks and carry out complex projects with ease – across teams, silos and systems. Since it is easy to configure, the features translate into business benefits almost instantly, while scaling to growing business needs.

ServiceNow’s latest London Release has been carefully curated to meet the needs of modern digital businesses. Several new changes and features have been incorporated, and we at Alcor, are excited about all that, there is to offer.

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Congratulations! Chais Features In Alcor’s Employee Success Story

Chais McRae is Alcor’s Featured employee for August! Chais, Alcor Solution’s Senior ServiceNow® Architect is a Team person – either in a Win or a Loss! He is a natural at keeping the atmosphere with his team members easy going, enthusiastic but goal oriented! In his interactions with clients across various industries and Alcor team members, he is valued as a creative problem solver, versatile thinker and as a person, who is there for you till the ‘Finish Line’! A family man who dotes on his daughter and plays baseball in his free time, Alcor Solutions congratulates Chais on being a valuable Team player and wishes him many more accolades!

Here is a wonderful tete-a-tete with Chais: Read More

ServiceNow® Vulnerability Response And Management


Rigor, mathematics, process and integration are at the heart of security engineering and analysis. Vulnerability Management and Response is an important component of ServiceNow Security Operations and acutely and principally the center of thought surrounding an organization’s technical assets (which include, people, infrastructure, systems, dynamics and information flows). This is part and parcel to the development, documentation and implementation of policies and processes to safeguard those particular assets. It is the core of security attacks, as 44-60 percent, based on data breach occurrences, such as the latest attack vectors of memory weaknesses known as ”Meltdown” and ”Spectre”. This short article will focus on the general depictions of what Vulnerability Response and Management are in and initiate ServiceNow discussion in terms of their solution.
Read More

Congratulations! Supriya Features In Alcor’s Employee Success Story

Coming together is the beginning. Keeping together is progress. Working together …Is A SUCCESS!


Supriya, Alcor Solution’s Software Development Manager – Electronic Healthcare domain is a success story packed in a bundle of positivity, integrity and enthusiasm. She leads a team of brilliant Database Developers and Business Analysts as a creative problem solver, versatile developer with an omnipresent smile! Alcor Solutions congratulates Supriya for being a valuable Team player and wishes her many more accolades!

Here is a wonderful tête-à-tête with Supriya Read More

Machine Learning and Artificial Intelligence- Are they the same?

A couple of decades ago, self-driving cars, virtual assistants, and smart cities were things found only in science fiction movies. However, today the lines from the reel to the real are blurring. Technology that powers the fabled ‘Iron Man’ suit has made its way into our everyday lives, while hover boards, as seen in the famous ‘Back to the Future’ series, is soon going to be a reality. Technology has ensured that everyday objects become so interconnected and responsive that they achieve contextual understanding and improve the quality of our lives.
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Thanks to Digital, Customer Service Has Changed – Watch these Trends to Stay Ahead in the Game

Thanks to the proliferation of Internet, social media, and mobile devices, the way consumers communicate amongst themselves and with brands has transformed over the past few years. “Digital-first” has become a norm and consumers prefer not speaking with human beings to solve their issues or get answers to their questions. This has caused a dramatic impact on the customer service models that companies traditionally deploy.
Read More

5 Reasons to Celebrate ServiceNow® Kingston

Digital transformation is the buzzword these days! CxOs have started taking a fresh look at their processes, technologies, and business models to ensure that they are not missing out on needs and demands of the modern, technologically savvy consumers.

Keeping in mind needs of the digital business, ServiceNow® recently launched its latest version, Kingston. The developer community is raving about the many new features packaged in Kingston release. Kingston promises to help enterprises reduce costs, drive innovation, and boost overall organizational performance.
Read More

War Zone – 7 Cyber Security Attacks to Watch Out in 2018

2017 showed us that the cyber crime economy is growing rapidly and it is getting harder to keep pace with cyber hacks and effective vulnerability responses.  According to The Hiscox Cyber Readiness Report 2017, in 2016, “cyber crime cost the global economy over $450 billion…over 2 billion personal records were stolen and in the U.S. alone and over 100 million Americans had their medical records stolen”. We saw some of the worst ransom-ware attacks in 2017, NotPetya/ExPetr, WannaCry and Bad Rabbit being some of the worst kinds. Malware on the official Android app store managed to infect thousands of devices globally. Some of these compromised applications even contained Monero-mining scripts. The Mac OS, one of the least vulnerable to malware and spyware, also found cyber criminals create critical viruses for this OS such as MacRansom and MacSpy.
Read More

10 Technology Products to Gift This Holiday Season

“Giving a gift is a nice gesture, selecting the right one is an art.”

Sure enough, getting the right gift for your gaming-lover cousin, or stylish best friend, or not-so-tech-savvy grandpa could mean going through hundreds of pages on Amazon or wandering in aisles for hours.

Today, as we have technology integrated into our lives, the most obvious gifting theme is tech products and accessories. If you plan to give an ideal tech gift to your loved ones this year, here are 10 such awesome products to choose from.
Read More

Incorta Partners with Alcor to Empower ServiceNow Customers with Advanced Analytics

Incorta’s no-data-warehouse technology to help ServiceNow® users quickly, easily integrate and analyze data from multiple, disparate business systems including Oracle, Salesforce, Workday, and NetSuite 

SAN MATEO, Calif. — Aug. 24, 2017 Incorta, the real-time analytics platform that makes the traditional data warehouse obsolete, today announced it has partnered with global cloud advisory and implementation services company Alcor to provide advanced analytics solutions to enterprises using ServiceNow® and other leading software solutions and platforms.

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Streamline Your Incident Management Process with Alcor’s DevOps Toolchain Integration Application

SAN FRANCISCO, May 5, 2017 /PRNewswire/ — Alcor Solutions Inc. today, announced the release of its DevOps Toolchain Integration Application on the ServiceNow® Store. The Application is a bi-directional integration designed and built between ServiceNow®, xMatters®, Slack® and StatusPage® providing instant communication of evident information with distinct users having a distributed process across different tools. The application allows for seamless control of information exchange between the various tools used to create, manage, and track incident ticket information.

“A strong, diligent team of Alcor developers got this Application to function seamlessly,” says Monisha Singh, Senior Vice President & Principal, Alcor. “This application establishes a ticket number that provides a unique key between systems, synchronizes systems for triggering notifications and transforms data for uniform processing.”

“Integration-driven collaboration from xMatters helps enterprises proactively resolve issues to prevent incidents and increase uptime,” says Sendhil Jayachandran, CMO, xMatters. “This integration facilitates actionability from insights, and brings structure to collaboration so that enterprises can maximize their technology investments. Connecting xMatters® with StatusPage, Slack, and ServiceNow allows customers to operate with agility and consistency.

To know more about this Application, visit the ServiceNow® Store or write to

Alcor is a San Francisco, California based company that provides global cloud advisory and implementation services to clients in multiple geographies. Their clients include global Fortune 500 as well as leading organizations in multiple industry verticals. Founded in 2008, Alcor Solutions Inc.’s focus has been building strong competency on cutting edge technologies and advising clients in implementing them. They are passionate about their thought leadership and believe that successful IT implementations result equally from good strategy and technology excellence. For more information about Alcor, visit

Alcor Enabling Cloud™ is a registered trademark of Alcor, ServiceNow® is a registered trademark of ServiceNow, xMatters® is a registered trademark of xMatters, Slack® is a registered trademark of Slack, StatusPage® is the registered trademark of StatusPage.

Alcor Enabled Rapid Start- Service Management Success at LightSpeed

This post is about  Alcor’s Rapid Start for organizations to get their service management automation up and running at LightSpeed! So, this post is short and fast to read.

Alcor Enabled Rapid Start allows customers to leverage Alcor Skilled resources best practices, to receive years of process maturity and immediate return on technology investment in a cost effective manner. Planning and executing a well-defined plan ensures you get your system into production quickly and your users start using ServiceNow® immediately.
Key differentiators of the Alcor enabled Rapid Start
• Best practice and experience of ITSM thought leaders from Alcor
• ServiceNow® Configuration Best Practices
• OCM Support
• Workshop and training provided by an experienced Alcor team
Key Advantages of the Alcor Enabled Rapid Start
• Cost effective customizations and maintenance
• Ready-made application as a foundation which is extendible as the need arises
• Fast time-to-value
• Usable and deployable right away!


The Methodology for Alcor Enabled Rapid Start

For more information , write to


If you are at ServiceNow #Knowledge17 , swing by the Alcor booth #833 on the expo floor from May 7-11, 2017. We’ll talk about Rapid Start and more!

Alcor is a San Francisco, California based company that provides global cloud advisory and implementation services to clients in multiple geographies. Their clients include global Fortune 500 as well as leading organizations in multiple industry verticals. Founded in 2008, Alcor Solutions Inc.’s focus has been building strong competency on cutting edge technologies and advising clients in implementing them. They are passionate about their thought leadership and believe that successful IT implementations result equally from good strategy and technology excellence.

Join Alcor At ServiceNow Knowledge17

You are a few days away from IT’s greatest conference- ServiceNow Knowledge17! Coming to Knowledge17 means you’ll discover new ways to increase agility and lower costs with a modern ERP system for IT. At Knowledge17 , hear from companies like Microsoft, Virgin Atlantic, Fiat Chrysler, and more. By attending Knowlegde17, take best practices home with you so you can achieve 449% ROI and a payback on your ServiceNow investment in about 7 ½ months.

Knowledge17 is where you’ll experience IT, Customer Service, HR, and Security at lightspeed

At Knowledge17, learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in‑depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation.

Meet Alcor Solutions, ServiceNow Gold Services Partner at booth 833 at Knowledge17!

Alcor is a global cloud advisory and implementation services company serving Fortune 500, Government agencies, and other leading organizations in multiple industry verticals across the Americas, Canada and India.  Alcor is a ServiceNow Gold Services Partner and also partners to FireEye, Salesforce, Dell Boomi, Nexthink, Microsoft and Bomgar.  They advise leading businesses on cloud platforms, architecture, enterprise service management and integrating IT service delivery. They also provide business process consulting to capture, re-engineer and improve processes that can easily be automated to deliver real value. The Alcor consulting team is derived from a combination of experts in Business strategy, Cloud Technology and Organizational Change Management. Alcor takes a strategic ITSM implementation approach and focuses on solving the business problems of their clients by leveraging an integrated business process design and technology implementation capability. Alcor’s ITSM solutions with ServiceNow leverage a business view of IT services.

Alcor brings substantial process expertise, ServiceNow experience and depth of organizational governance modeling to build solutions that are effective and provide complete life cycle support for Incident Management, Problem Management, Change Management and Configuration Management. Alcor has experience in Automating ServiceNow with external applications like emails, active directories, Adobe, assets, and Amazon Cloud Provision (LABS). This includes real-world experience of having worked with enterprises in the banking and financial services and retail sector where we have helped orchestrate transaction volumes running into the 100’s of thousands. Alcor Solutions deploys the best in class enterprise solutions to exploit the full measure of Performance Analytics across the business to deliver optimum benefits. This customized business solution has helped their clients gain insights into the performance of the IT systems critical to several areas of business operations, like human resources, finance, legal and administration. Their solution provides both performance reporting and predictive analytics, which in turn help’s their clients gain insights that can help them get maximum benefit from their investments into their IT infrastructure. Alcor achieves this by leveraging their integrated business process design and technology implementation capability. Their professionals are the top talents in the business with deep personal understanding of the business verticals they service. This allows them to deliver flexible solutions that work in the real world. Their strength lies in delivering solutions that are customized to the specific requirements of their customers including complex integrations with the other systems in the ecosystem like Financial and Procurement Management systems.

Linkedin slide- 646X220 14 4 17

To book an exclusive one-on-one with Alcor at Knowledge17 , write to or call (720) 934-9123



Press Release – Alcor Solutions Inc. Achieves Gold Services Partner designation from ServiceNow®

SAN FRANCISCO, Jan. 26, 2017 /PRNewswire/ — Alcor Solutions Inc. today, announced it has achieved Gold Services Partner status with ServiceNow®. This achievement recognizes Alcor’s commitment to training and product expertise, certification and superior customer satisfaction to provide high-quality ServiceNow implementations.

Alcor’s cloud advisory and implementation service practice coupled with the robustness, speed, and on-cloud intelligence of the ServiceNow® platform ensures shared success and enormous value to their customers, who want to replace unstructured work patterns of the past with intelligent workflows of the future.

“We are very proud of our partnership with ServiceNow® and our shared success,” says Amit Singh, Senior Vice President, Alcor. “It is based on a strong belief in the capabilities of this amazing platform and the enormous value it unlocks for our customers. We cherish working with the team at ServiceNow® and their unstinting support has been key in our growth. We look forward to working even closer as a Gold partner and scale newer heights this year.”

The ServiceNow® Services Partner Program recognizes partners based on their experience, expertise, competencies and specializations. Alcor has set themselves apart from other ServiceNow® partners because of their depth of knowledge, expertise and experience retained within the company. It’s important for organizations to choose a partner who has high levels of achievement within the ServiceNow® Services Partner Program, as it ensures they are committed to staying up to date on the latest product developments of the ever-expanding capabilities offered by ServiceNow®.

Alcor is a San Francisco, California based company that provides global cloud advisory and implementation services to clients in multiple geographies. Their clients include global Fortune 500 as well as leading organizations in multiple industry verticals. Founded in 2008, Alcor Solutions Inc.’s focus has been building strong competency on cutting edge technologies and advising clients in implementing them. They are passionate about their thought leadership and believe that successful IT implementations result equally from good strategy and technology excellence.

To know more about Alcor call (925) 248-2344 or visit, Monisha Singh,

ServiceNow® is a registered trademark of ServiceNow.

Accept Alcor’s VIP Invitation And Save at FUSION 16 – #SMFUSION

We’re exhibiting at FUSION 16 and we want to see you there!
Accept our VIP Invitation and save $200!

Happening November 1-4, 2016 in Las Vegas, FUSION 16 is the annual conference hosted by itSMF USA and HDI that brings together the very best of IT service management – the best speakers, the best learning opportunities, the best solution providers, and the best networking and social activities. With 1,600 passionate and dedicated ITSM professionals in attendance, we didn’t want to miss an event that includes:

We know this event gives attendees the chance to gather the resources, knowledge, and contacts to vastly improve their careers and their business operations… We hope to see you there!

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Picture Diary From Alcor Conferences And Meet-ups

Alcor consultants take your enterprise to the pinnacle of success with service automation implementations on the cloud. With strong partnerships with ServiceNow, MuleSoft, FireEye, Microsoft, and Dynatrace to name a few, the Alcor journey involves sharing customer success stories with technology savvy people at conferences and Lunch & Learns. The last quarter  took our thought leadership team to the beautiful places of San Diego, Bay Area, Colorado,  New Jersey  and Seattle where we had the chance to engage with like minded technology honchos over ITSM, ITOM, Security, ServiceNow, HR, legal and marketing.

Read More

Alcor Is Hiring A Senior Integration Architect- ServiceNow & MuleSoft

Alcor is hiring a Senior Integration Architect based in India to build integrations on ServiceNow and MuleSoft

Alcor Solutions Inc. is a technology implementation and system integration company focusing on Government and Enterprise technology projects and professional staffing in the enterprise applications, systems integration, IT Service Management and enterprise collaboration/mobility domains.

Are you the right person for this job opening? 

  • Looking for a Senior Integration Architect with experience in architecting and building web services and restful API based integrations.
  • Technical experience of integrating cloud technologies as well as on premise solution is preferred. ServiceNow integrations or middleware experience is a plus.
  • This job role includes working with our clients face to face or remotely to understand and develop integration requirement documentation.
  • Conceptualize and document the integration architecture.
  • Discuss and finalize integration technology (JAVA, Restful, Web services) in consultation with clients technology team.
  • Oversee Junior integration consultants and QA the delivery to the client.
  • Position is based in India.
  • Person has to work with US team in the delivery process.
  • Candidate from anywhere in India can apply.

Write to us at or call us at (925) 452-8231

Know more about us on LinkedIn, Facebook and Twitter

The Silicon Review Features Alcor Solutions In Their IT Services Special Issue

A proud, cheerful start to the New Year! Alcor Solutions is featured in The Silicon Review Magazine under their ’50 Fastest Growing IT Services Companies’ category. This story profiles the key areas we are consulting leading businesses in- cloud platforms, architecture, enterprise service management and integrated IT service delivery.

In conversation with Alcor’s SVP, Amit Singh, the story uncovers our journey,  our goals and what we at Alcor are all passionate about.

Here is the repurposed feature that originally appeared in The Silicon Review Magazine

Standardizing Business Processes on the Cloud Platform

The technology keeps moving forward, which makes it easier for the artists to tell their stories and paint the pictures they want.” – George Lucas

Cloud computing is spreading through the IT world like wildfire, spearheading companies to grow fast in the cloud platform and development space.
No doubt, a handful of big companies are being dominated by this technology for solving their complicated and expensive business solutions. Grown as a full fledged enterprise, the global cloud advisory and implementation services company ‘Alcor Solutions’ was incorporated in the year 2008, focusing on building strong competence on cutting edge cloud technologies and advising clients in implementing them.

The company has partnered with some of the industry’s leading cloud and Software as a Service (SaaS) platform providers to bring cost effective, rapid implementation cloud solutions to their clients. Serving clients in multiple geographies including North America, Europe, Japan and India, the focus of the senior consultants at Alcor Solutions lies in providing advice to leading businesses on cloud platforms, architecture, enterprise service management and integrated IT service delivery. Alcor’s focus for future business operations covers Big Data, Application Performance Management, Risk & Compliance Solutions.

Delivering Cutting Edge Cloud Solutions
Cloud advisory and cloud technology services are at the core of everything at Alcor Solutions. Their cloud advisory services are based on a deep understanding of enterprise IT landscape and the importance of stable, secure and cost effective cloud architecture. Alcor consultants and technology teams work across Cloud Application, Cloud Advisory, Cloud Integration, Cloud Migration and Managed Services.

Enterprise Service Management(ESM)
Enterprise Service Management extends the concept of IT Service Management across all service areas of an enterprise. Alcor believes that the process rigor applied to IT service management can be very effectively applied to managing other enterprise services such as HR, Finance, Facilities and GRC. For ESM software implementation, they are a go-to partner of ServiceNow in California. Alcor’s expertise extends across the entire ServiceNow platform & it has supported some of its most extensive integrations with other Enterprise Applications.

  • ITSM
  • CMDB & Asset Management
  • Portals & Dashboard
  • GRC Solution
  • Service Integration
  • Cost Management
  • Managed Services
  • Platform Application Development

In conversation with Amit Singh (Senior Vice President)

  • Tell us something about how Alcor was set up?
    There are lot of traditional technological companies that provide application services or infrastructure services either in US or anywhere in the globe, but what we saw that there was no organization truly focused on managing the cloud and platform like SeviceNow, Azure or Salesforce. In terms of approach, we saw the traditional IT software company struggling to adjust to this new paradigm, where the need was more towards knowing the business, knowing process, know strategies and knowing adoption. We realized that a much more consolidated way needed to emerge from what we saw in the market place. There was no central leader too. Then we decided to focus on cloud services and cloud solutions. So that being our starting point, our central theme is management of the customer’s business on the cloud.
  • You are selling the management system specifically for managing the cloud environment?
    Our expertise is to create a cloud based architecture for traditional business systems and help them to migrate to the cloud architecture. Our work involves a lot of consulting, cloud strategy and that is our business.
  • What is the structure of the company and how exactly does it ensure file transferring, scheduling and monitoring?
    Our key practice is the Service Management Practice – look at how service delivery is done in an organization, how to capture all the data looking into all the IT services in the organization, how to build HR portals, how to build facility, etc. We use a software called ServiceNow for that purpose.Another practice of ours is Cloud Application and Integration- to move application for people on to the cloud and then build integration. We have partnered with a software company called MuleSoft and use their software to build connectors between applications on the cloud.Another key area of our practice is Security Incident Event Management – we work with multiple security companies and their software and provide solutions.
  • How popular are the Alcor apps that you have developed on the partnered cloud platform?
    The apps are gaining pretty rapid popularity because it’s based on platforms. And there are customers who have already invested into the platforms.
  • Who are your big clients and do shed light on target verticals?
    Our teams have worked with companies like Walmart, CisCo, parts of Toyota, Multiple Product Unions, Multiple Banks like Silicon Valley Bank. In terms of verticals, we want to focus on Insurances and Financial services, Technology & Manufacturing.
  • How does Alcor contribute to Hybrid IT solutions?
    Alcor helps in designing architecture and implement that software’s to create the Hybrid IT solution. We implement new service and that’s how we are different from traditional IT companies.
  • How efficiently do you think Alcor is positioned to tackle the challenges or cyber threats that a typical cloud based company faces?
    No company can ever be 100 percent hacker proof. There are two key solutions to it: One is being up to date with whatever is latest in the market in terms of managing security, monitoring solutions, parameter security and ethical hacking. The other part of solution is to prepare on how to respond by having a plan in case of data issues, etc.
  • Any plans of expanding the geographies of the company?
    We already have a significant presence in New Jersey and North East, Canada, Toronto regions. We are now planning to grow into the North East, Western nations and as well as South East zones.

Knowing the Key Executives

Amit Singh, Senior VP
Acknowledged with 22+ years of experience working with well known brands including Avasant and Gartner, Amit is responsible for running Alcor’s cloud business globally. An alumni of IIT Varanasi (previously known as IIT BHU), and IIM Calcutta, his focus lies on IT Strategy, IT processes, engineering, portfolio management, infrastructure management, IT governance, risk management and outsourcing management as well.

Jeff Perks, Service Delivery / Engagement Manager
A Service Delivery Manager / I.T. Asset Manager with over 25 years of business experience, Jeff’s areas of expertise include management, leading and motivating a team Product of Southern Alberta Institute of Technology/SAIT. He has previously worked with the companies like Nashco Consulting Ltd., Streamline Control Solutions, CompuCom, etc.

Monisha Singh, Senior VP, Product Management & Strategic Alliances
Monisha has a rich overseas & indigenous experience of over 18 years in managing Global Sales & Marketing / Product Management / Market Development & Product Development operations. She has previously served in sectors such as Pharmaceuticals/Biotech/Clinical Research and Medical Devices industry.

Shimon Klein- Senior Technical Team Lead at Alcor solutions, Shimon is a product of University of Nevada, Las Vegas. Prior to Alcor Solutions, Shimon has gained experienced working with companies such as Nashco Consulting Ltd as Solution Consultant, Techport Thirteen Inc. as a Senior Developer, Clark County as Programmer/ Analyst.

Darrin Lade- positioned as Senior ServiceNow Administrator at Alcor , Darrin is a certified ServiceNow System Administrator. An alumnus of Ranken Technical College, Darrin has worked with Peabody Energy as IT Specialist before joining Alcor.

Arnold De La Fuente- IT professional consultant/ITIL methodologies– Alumnus of Devry, Arnold has worked as Engagement Manager at Fruition Partners, Service Delivery Manager IT/DataCenter at Acxiom, Service Delivery Manager IT/Operations at TransUnion, and as a Computer Operator at May&Speh prior joining Alcor.

Kelli O’Neill, Senior Engagement Manager at Alcor, Kelli is Responsible for the successful implementation of ServiceNow Incident Management, Problem Management, Change Management, Knowledge Management, Employee Self Service, Service Level Management, Configuration Management, and building successful online Service Catalog’s for Service Requests for multiple clients, including but not limited to Walmart, Cal State LA, CLEAResult, as well as other clients. an alumnus of McKendree, Kelli has worked with companies such as Triad Technology Partners, Le, Arnold & Associates, LLC, Robert Half Technologies, Intl. Viewed as an experienced team member and is often asked to assist other Alcor Employees to solve process or configuration issues.

John Finnerty, Principal Consultant alumnus of York University, John has experienced working with companies such as Nashco Cunsulting Ltd, TGA, a Service Partner, FrontRange Solutions.
Specialties: ITIL v3 Foundations Certified, IT Service Management, certified Administrator