DevOps Tool Chain Application
Streamline Your Major Incident Management process using DevOps Tool Chain

The DevOps Toolchain Application is a bi-directional integration designed and built between ServiceNow®, xMatters®, Slack® and StatusPage® providing instant communication of evident information with distinct users having a distributed process across different tools. The application allows for seamless control of information exchange between the various tools used to create, manage, and track incident ticket information.

The advantages of Alcor’s toolchain integration include

  • Establishing a ticket number that provides a unique identifier between systems
  • Synchronizing systems to trigger notifications
  • Transforming data for uniform processing
  • Tracking ticket activity for accurate reporting

The Key Features

The toolchain exchanges ticket data between ServiceNow and xMatters. From there, the xMatters will establish a connection to a Slack channel and to a Status Page event. The level and direction of data exchanged categorizes the integration as uni-directional or bi-directional. Customer processes and business requirements define the parameters in which the exchange happens.

System Requirements

There are no pre-requisite system requirements.

Availability 

The Alcor DevOps Toolchain Application is available on the ServiceNow Store

For more information on this Application, write to information@alcortech.com

DevOps Tool Chain Application
Streamline Your Major Incident Management process using DevOps Tool Chain